Commercial Technician

2 weeks ago

Cape Town, South Africa Fidelity Services Group Full time

**Overall Purpose of the job**:
The incumbent will have the necessary skills and certification for installation/service/fault finding and maintenance of electronic security equipment in the Access control, Alarm, Perimeter fence solutions CCTV, as well as the mechanical peripherals controlled by these devices.

**Minimum qualifications and experience**:

- Matric or equivalent
- Minimum 3 years’ experience as an Electronic Security technician
- Programming, wiring, installations and fault finding experience
- Basic Electronic Training for Low voltage electronic devices
- Basic network fundamentals in wired and wireless formats
- CCTV, Access, Alarm, Electric Fence certification - at least 1x specific brand

**Job Requirements & Other Attributes**:

- Valid code 08 driver’s licence essential
- Must be PSIRA registered (Grade C)
- Basic electronic understanding
- Knowledge of Access control, CCTV, Burglar alarms and IP systems
- Be able to read of plans do reticulation, cabling, termination and installation of electronic security equipment.
- Do fault finding on existing equipment and be able to do servicing on said equipment.
- Communication skills verbal and written
- Network fault finding skills, network testing and understanding of LAN/WAN environments
- Installation standards/product standards knowledge
- Manage and control technical boot stock accurately and with diligence
- Weekly timesheets electronically
- System design and integration knowledge
- Afterhours and standby work requirement
- Job card requirement per job completion and signature for accurate stock control and customer invoicing

**Main duties & Responsibilities**:

- Program system as per specifications
- Plan and design cabling infrastructure
- Communication of job status and ensure necessary updates done on project via incident management system as well as Technical coordinators
- Complete handovers
- Complete job cards after every installation/service or maintenance
- Keep stock up to date and assist store man with weekly accurate boot stock count
- Keep the company vehicle as well as uniform clean and presentable at all times
- Quality workmanship and clean place of work
- Timekeeping and ensure effective amount of work completed daily
- Escalate customer issues fast and efficiently to ensure great service delivery and excellent communication.

**Core competencies**:

- Customer Focus
- Approachability
- Integrity and Trust
- Relationships
- Composure
- Functional/Technical Skills
- Problem Solving and Troubleshooting.
- Self-Development
- Technical Learning
- Listening

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