Epic: Command Centre/ Shift Supervisor

2 weeks ago


Cape Town, South Africa City of Cape Town Full time

Requirements

EPIC, a new department within the Safety & Security Directorate,

requires a dynamic, committed and passionate applicant to fill this

position and become part of the dedicated team that will support

the Safety & Security Directorate’s utilisation of EPIC as well as assist

with the Directorate’s Digital Transformation journey.

This is an exciting opportunity to join a small department within the

Directorate and to become part of a team committed to improving

the safety of all through the use of innovative technology
- A National Diploma related qualification
- At least 2-3 years’ experience in Public Safety: Command/P.S Call

Centre/P.S Operational environment or similar role
- Minimum 2 years’ Supervisory experience
- Experience within a very strong technology related Quality

Assurance program background - an added advantage
- Computer literacy (MS Office and Basic SAP)
- Valid driver’s license
- Competency in two Official languages of the Western Cape

(English first preference)
- Willing to work shifts and possible overtime within a 24-hour

Command Centre environment
- Ability to deal with individuals exposed to high stress situations
- No criminal record

Key Performance Areas
- Provides professional guidance and support in managing and

supervising the 24-hour operational capability of a shift in the EPIC

Command Centre in order to ensure operational policies, procedures

and guidelines are complied with, key service delivery priorities are

met and that service standards and performance levels are

maintained.
- Controls and coordinates the administrative functions required in

order to ensure the smooth and efficient operation of the EPIC

Command Centre
- Controls and coordinates workflow processes and output level of

operational staff in order to ensure that department personnel are



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