Call Centre Coach

A leading staffing agency in Cape Town is seeking a Team Manager to oversee a sales team. Responsibilities include setting performance goals, coaching team members, and managing onboarding and training. The ideal candidate will have over 3 years of experience in team management within a sales environment and at least 2 years in an outbound call centre. This...

Key Responsibilities Set and manage clear performance, quality, and development goals for team members. Motivate and coach the team to achieve and exceed sales targets. Manage incentive programs and budgets. Oversee onboarding and training for new consultants. Support staff career growth and skills development Handle people-related issues including...

Key ResponsibilitiesSet and manage clear performance, quality, and development goals for team members.Motivate and coach the team to achieve and exceed sales targets.Manage incentive programs and budgets.Oversee onboarding and training for new consultants.Support staff career growth and skills development.Handle people-related issues including absenteeism,...

A financial services provider in Cape Town is seeking a Call Centre Team Leader to manage and coach a team in a dynamic environment. The ideal candidate will have 3-4 years of leadership experience in a call center, strong analytical abilities, and excellent communication skills. Responsibilities include managing targets and employee motivation while...

To lead and supervise a team of call centre agents to ensure the accurate and in full administration and processing of customer ordering, which inform on time and in full deliveries which results in good customer relationships for internal and external customers. - To recruit, coach, develop and manage the performance of the call centre agents to provide...

The role will include but not be limited to facilitating training classes on new and existing products and services, designing solutions incorporating a variety of learning products, developing call centers' education materials, such as digital presentations, how-to manuals and developing and managing the training budget. **Requirements**: - Academic...

Job Title: Call Centre AgentLocation: Cape Town, Western Cape (Central Business District)Potential for hybrid work after training, subject to company policyAbout the Company:A healthcare organisation based in Cape Town is focused on making early health screening more accessible through high-quality, client-centred services. It operates at the intersection of...

Monthly Basic Plus Commission (Medical aid and provident fund contribution by the company, Market related) CALL CENTRE / BRANCH MANAGER Cape Town My client, a well‑established organisation specialising in debt‑recovery solutions, is seeking to employ an experienced Call Centre Operations Manager to lead their Cape Town‑based operations team. Purpose of...

**Customer Call Centre Manager** Founded in 2004, the IDM Group has established itself as South Africa’s leading debt management business. We pride ourselves on providing the best debt counselling and financial solutions to South African consumers. To date, we have assisted more than 40,000 clients. As the industry leader and owner of DebtBusters, South...

When posting, please remember that you are aiming to create a business relationship—whether a contract or work relationship. Use your post to present a professional image of yourself and, if relevant, your organisation. In addition to what you are looking for, provide your name, title, and contact details. Purpose of Posting To employ or contract a...