Call Centre Facilitator
6 hours ago
The role will include but not be limited to facilitating training classes on new and existing products and services, designing solutions incorporating a variety of learning products, developing call centers' education materials, such as digital presentations, how-to manuals and developing and managing the training budget.
**Requirements**:
- Academic qualification in Public Relations/Call Centre or related fields with a coaching certification with industry registration
- Two - three years relevant call center training/teaching environment or industry/business experience
- Computer literacy (MS Excel and MS Word)
- Excellent communication skills (written and verbal
- Professional qualification in Education (Degree/Diploma) or relevant qualification with a minimum of REQV 13 will be an added advantage
- SACE registered will be an added advantage
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