Call Centre Facilitator

6 hours ago


Cape Town, South Africa Select One Full time

The role will include but not be limited to facilitating training classes on new and existing products and services, designing solutions incorporating a variety of learning products, developing call centers' education materials, such as digital presentations, how-to manuals and developing and managing the training budget.

**Requirements**:

- Academic qualification in Public Relations/Call Centre or related fields with a coaching certification with industry registration
- Two - three years relevant call center training/teaching environment or industry/business experience
- Computer literacy (MS Excel and MS Word)
- Excellent communication skills (written and verbal
- Professional qualification in Education (Degree/Diploma) or relevant qualification with a minimum of REQV 13 will be an added advantage
- SACE registered will be an added advantage



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