Call Centre Agent

Job Title: Call Centre AgentLocation: Cape Town, Western Cape (Central Business District)Potential for hybrid work after training, subject to company policyAbout the Company:A healthcare organisation based in Cape Town is focused on making early health screening more accessible through high-quality, client-centred services. It operates at the intersection of advanced medical technology and personalised care, drawing on global best practices and a hospitality-driven approach. With a strong emphasis on preventative health and customer experience, the company aims to empower individuals to take proactive steps toward better health outcomes.Role Summary:We are seeking an enthusiastic and results-driven Call Centre Agent to promote a range of health screening services, manage appointment bookings, and deliver excellent customer service. The ideal candidate will be passionate about preventative healthcare, possess strong sales and communication skills, and thrive in a fast-paced, client-focused environment.Key Responsibilities:Develop thorough knowledge of health screening services to educate and guide clientsSchedule appointments using the companys booking system with accuracy and efficiencyManage outbound and inbound sales calls, overcoming objections and closing dealsDeliver empathetic and professional customer support via phone, email, and chatFollow up with clients to confirm appointments and share pre-screening informationEnsure accurate data capture in the CRM system, complying with POPIA regulationsMeet personal and team sales targets, call volume KPIs, and customer satisfaction goalsAdhere to legal and ethical standards under POPIA and the Consumer Protection ActCollaborate with relationship experts, clinicians, and supervisors to ensure seamless serviceParticipate in ongoing training, coaching, and QA processes to enhance performanceQualifications:National Senior Certificate (Matric) is essentialA certificate or diploma in Sales, Marketing, or Customer Service is advantageousExperience:6-12 months of experience in a call centre environment (sales, service, or bookings)Healthcare or medical industry experience is beneficialProven track record in achieving sales or delivering excellent serviceSkills Required:Excellent spoken and written EnglishProficiency in at least one additional South African language is preferredConfident sales and negotiation abilityFamiliarity with Microsoft Office and CRM or call centre systems (training provided)Typing speed of 2040 words per minuteBasic computer literacyCore Competencies:Strong sales acumen with a consultative mindsetCustomer-focused and service-oriented attitudeQuick to learn and articulate health service offeringsAccuracy in data entry and appointment schedulingResilience and adaptability in a target-driven settingCultural sensitivity in client interactionsTeam player with collaborative spiritRegulatory and Compliance Awareness:Follow POPIA regulations for client data privacyEnsure transparency and ethical conduct in line with the CPAParticipate in quality monitoring to uphold service standardsComply with all workplace health and safety policiesWorking Conditions:Office-based in Cape Town with a possible hybrid setup post-trainingMay include rotational shifts, evenings, weekends, and public holidaysHigh-pressure, high-volume call environmentDesk-based work requires good ergonomic practiceProfessional appearance and conduct are required at all timesCompensation:Base Salary (0-2 years' experience): R10,000 - R13,000/monthWith Commission: R12,000 - R18,000/month