Head: Change Management

**What will you do?**
- Are you an experienced **Change Management & Agile Leader**looking for a fresh challenge in the leading short-term insurer in SA? This role may be** Gauteng or Western Cape** based.
- Due to our digital transformation journey, this new senior management position will work in partnership with key stakeholders and sponsors to deliver change across the Santam Group and the Santam Intermediary and Tied agent community.
- You will lead and a manage a team of Change Managers in ensuring delivery of the Santam 2025 strategic vision.
This includes leading and driving a comprehensive, sustainable capability for delivering business change across Santam (projects and enhancements) to better execute strategy and gain competitive advantage. Head Change Management & Agile Transformation center of expertise, providing best practice thinking and delivery on the implementation and adoption of key businesses initiatives.
- Ensure that Business Change has the right Change Delivery capabilities, competencies and capacity to deliver change committed to in the project portfolio.

The Head of Change Management & Agile Transformation is responsible for driving and embedding a culture of agility and continuous improvement across the organization. This role will lead enterprise-wide change initiatives, ensuring seamless execution and adoption of transformational programs that align with the company’s strategic objectives. The incumbent will work closely with business leaders, technology teams, and key stakeholders to enhance adaptability, efficiency, and responsiveness in a fast-evolving insurance landscape.

**What will make you successful in this role?**

**Change Management**:

- Develop and implement enterprise-wide change management strategies to support business transformation initiatives.
- Partner with senior leadership to assess change impacts, develop stakeholder engagement plans, and drive adoption.
- Foster a culture of continuous learning and change resilience across the organization.
- Establish change management frameworks, methodologies, and best practices tailored to the insurance sector.
- Measure and report on change adoption, effectiveness, and business outcomes.

**Agile Transformation**:

- Lead the design, implementation, and scaling of Agile methodologies across business and technology teams.
- Build Agile capabilities through coaching, training, and hands-on support for teams transitioning to Agile ways of working.
- Drive continuous improvement and innovation in Agile practices, ensuring alignment with business objectives.
- Oversee the Agile Center of Excellence, establishing best practices, governance, and performance metrics.
- Act as a thought leader and advocate for Agile principles, fostering a culture of collaboration and adaptability.

**Leadership & Stakeholder Management**:

- Influence and collaborate with executive leadership, ensuring alignment on transformation priorities.
- Manage a team of change and Agile professionals, providing leadership, coaching, and professional development.
- Engage with business units, IT, and external partners to drive strategic initiatives.
- Ensure strong communication and alignment across teams to enhance cross-functional collaboration.

**Performance & Continuous Improvement**:

- Define and track KPIs to measure the success of change initiatives and Agile adoption.
- Identify and address challenges or resistance to change, developing strategies to mitigate risks.
- Stay abreast of industry trends, emerging technologies, and regulatory requirements that impact transformation efforts.
- Establish effective and up to date change methodology, change practice, tools and standards are in place, driving a collaborative and productive approach to change management.
- Lead the change team in planning and developing scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
- Ensure all change initiatives adhere to the Santam and Sanlam Group Risk and Financial Policies.
- Ensure all business change projects adhere to the company's methodology.
- Work with the exec stakeholders & programme managers to ensure the change work is adequately resourced, budgeted and scheduled.
- Present regular updates to the Santam Group EXCO and the associated Business Unit Exco’s
- Effective management of Business Change budget and charges to clients (Actual costs against budget; Client Satisfaction survey; Comparison of prices (resource rates) against the market)

**Qualification**
- Bachelor’s degree in business, Technology, Organizational Psychology, or a related field
- 8+ years of experience in change management, Agile transformation, or business transformation, preferably in the insurance or financial services industry.
- Strong knowledge of Agile methodologies (Scrum, SAFe, Kanban, Lean) and change management frameworks (Prosci, ADKAR, Kotter’s Change Model).
- Proven experience leading large-scale change initiatives and Agil