Reservations Administrator

1 week ago

Cape Town, South Africa Newmark Hotels Full time

**Job Title**
Reservations Administrator

**Overview**

We require a responsible Administrator to organize and manage our Reservations departments’ day-to-day administrative requirements. The Administrator should be highly organized and able to multitask with ease. A well-rounded and reliable individual that would enjoy working in a fast-paced environment. Thrive in maintaining customer satisfaction and contributing to the company's success. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. A detail-oriented and organized team member. You will work closely with other departments to coordinate bookings and maintain accurate records. The Reservations Administrator will also be the liaison between hotels, reserves and our department

**Duties and Responsibilities**
- Efficient and fast support to our operations teams for general assistance & queries regarding reservations.
- Answering questions about company policies, procedures, and services internally & externally.
- Reviewing and updating reservations according to the departmental standards
- Responsible for updating/maintaining necessary database and spreadsheets
- Handle all special requests from guests in a professional and efficient manner
- Generate daily, weekly, and monthly reports as needed
- Cross-train in other areas of the department to provide coverage during peak periods or absences
- Assist with general reservations and booking enquiries when needed
- Perform other duties as assigned
- Assist with visa letters
- Update the departmental board on a weekly basis
- Running end of day for specific properties where needed
- General admin duties on behalf of reservations team
- Assist with reservations related PM accounts
- Responsible for all trade and media /VIP bookings
- Review and comment on the daily cancellation report for the day before
- Manage & follow up on all overdue provisional bookings
- Balancing of room inventory
- Reconcile the weekly site inspection sales spreadsheet

**Skills and Knowledge**
- Quality focussed Energetic and friendly personality
- A positive and professional attitude
- Previous Hospitality experience is required
- Exceptional time management, communication skills, and customer service
- Opera experience is essential
- Meticulous attention to detail, proven administration and exceptional organisational skills
- Adaptability and flexibility
- Feel comfortable working in a fast-paced environment requiring multitasking and problem solving

All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges. Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient, and organised as well as well presented, tidy and professional.

Application Deadline: 2024/11/02

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