Manager: Support Services Emea

2 days ago


Sandton, South Africa SYSPRO Full time

**Description**:
The Manager: Support Services is responsible to provide timeous product support to SYSPRO partners and end-users to enable them to support their customers and to provide an easy area for SYSPRO support content to be stored and made available to clients; resellers and SYSPRO offices.

**Key Responsibilities**:

- Ensures achievement of customer service objectives through the contribution of customer support information and strategic plans;
- Enables a channel for customers and partners to log product enhancements;
- Ensure stats are up to date and monitored in order to establish insights from regular support queries and manage recall process with all partners;
- Responsible for overseeing and managing the Support and Contact Centre Teams;
- Manages team and sets clear objectives.

**Skills Knowledge and Expertise**:

- Requires a Bachelor’s Degree in a relevant field (i.e. Business Management);
- Minimum of 5 years’ experience in SYSPRO systems;
- 3 plus years’ experience managing a team;
- 5 years’ experience in a Customer Support Role
- 5 plus experience with SYSPRO Software

**About SYSPRO**:

- SYSPRO is a leading, global Enterprise Resource Planning software provider. SYSPRO specializes in key manufacturing and distribution industries. Established in 1978 by CEO Phil Duff, SYSPRO remains one of the longest standing privately owned vendors of ERP software in the world. With a strong commitment to channel partner growth and offices in the United States, Canada, Africa, the UK, Asia and Australasia, SYSPRO customers are backed by a team of global experts that drive maximum value out of IT systems and business solutions.



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