Digital Project Manager

**The nature of our work**:
Our developers regularily work on exciting (and creative) client projects, proactive innovation jobs but also use their down time to make the agency a more efficient place to work.

Often we are tasked with maintenance of clients sites which includes regular CMS updates by our content team but also backend infrastructure including services on AWS.

**The nature of our technology**:
Adobe Experience Manager CMS

WordPress/Shopify

Amazon Web Services

Mailchimp/Everlytic

Workbook

JIRA Project Management

Figma/Photoshop

Microsoft Office

Microsoft TeamsInternal Cloud based Services

**REQUIREMENTS**:
**Role overview**:
We are looking for passionate, innovative and detail-orientated Digital Project Manager to join our Development team. Your role will include your run-of-the-mill activities like project plans, costings, timelines but also heroic feats of improving and/or optimisting operational processes. It should go without saying that you’ll have a natural flair for juggling priorities, problem-solving and dealing with clients, stakeholders and/or suppliers.

**Key role and responsibilities**:
**Project management**:
Managing delivery of multiple simultaneous digital projects.

Managing and owning projects from concept to completion.

Liaising with relevant teams, clients, and managers for the duration of the project and thereafter.

Define project scopes (functional spec) documents and encapsulate requirements for the dev team.

Drafing and reviewing briefs for the development team.

Collating ongoing client feedback into tasks and plans.

Make sure all jobs have tasks added as per requirements.

Make sure all resources have been tasked and booked.

Make sure all tasks have a full explanatory brief.

Create and maintain timelines and ensure milestones are met.

Maintain the usage of the various project management tools and work with clients ticketing tools and systems.

Plan and conduct testing for product and website releases.

Oversee deployments and deployment checklists including SEO and tracking requirements.

Create and maintain documents and user manuals for tasks performed by both the digital team and key stakeholders.

**eCRM Project Management**:
Oversee the creation and dissemination of client direct communications with in-house specialist.

Ensure communications are taken from design to finished product in as short a time as possible.

Make sure data hygiene is up to date and all POPIA requirements are being met when managing data.

**Client and supplier management**:
Manage the relationship with the client and their IT service unit.

Attend and contribute to client meetings and presentations where required.

Ability to network and build relationships internally and externally ideally establishing good relationships with clients and other internal and 3rd party professionals.

Ensure any digital asset requirements are met, working in conjunction with the digital design department.

Take charge of and manage any quick-turnaround requests from client and ensure expectations are met.

Setting up and attending client status, client presentation, client trouble shooting sessions.

Liaising with client and internal agency team on a daily basis on project updates and opportunities.

**Agency and finance management**:
Ensure CE’s are being prepared and billed in conjunction with finance.

Ensure all Finance queries are resolved in a timeous manner.

Maintain a freelancer list and manage any overflow work.

Monitor existing processes and make recommendations to improve current processes that impact deliverables.

Keeping abreast of innovations and/or developments in digital marketing that could be applied to teams and/or clients projects.

Sharing work done by the department regularily with potential clients, existing clients and/or internal teams to drive exposure of teams efforts & skills.

Reporting to and updating internal and external stakeholders.

Attend and contribute to internal milestone meetings with account managers, designers and other stakeholders.

**Skill Requirements**:
A relevant qualification in communications, digital marketing or most preferably in Project Management.

At least 5 years’ experience in project management for a digital development-specific team, agency or division.

Experienced in agile methodology and one or more development planning tools (Workbook, JIRA, Trello, Asana or other)

Understanding of HTML code, coding workflows, delivery methodologies and associated tools like Github

Understanding of digital design principles and tools (such as Figma or similar)

Professional experience required in website management and maintenance or in an online, digitally related field.

Experience in digital marketing activities and E-mail marketing campaigns.

Understanding of the digital eco-system and digital platforms outside of website (whatsapp, social platforms etc.)

**Attribute requirments**:
Strong organisational skills especially with