Strategic Onboarding Manager

**STRATEGIC ONBOARDING MANAGER**

Punch is searching for a **STRATEGIC ONBOARDING MANAGER** to join our calculated, personable and open-minded, marketing team

**Salary: Competitive**

**Humble** yet talented? **Tenacious **when meeting deadlines? Bring bundles of **Positive Energy **when producing dynamic and original work? Then this could be the role for you

For someone to truly succeed in this role they will need to embody our **FIVE** core values.
- Being **Humble. **Strictly NO egos
- **Empowering** others to stay positive and achieve their goals
- Staying **Tenacious **and always giving it your all
- Taking **Ownership** and responsibility for your work
- Bringing **Positive Energy** to everything that you do

We are also a remote-first company, so we offer full flexibility to work from home Got Wi-Fi? We’ll provide you with a laptop and you’re ready to go Some of our talented team have also taken their work on-the-go across the globe, even to a beach in Bermuda (seriously)

About you
- 2 years working within a Marketing Agency or Department, Customer Success, Relationship Management, or Account Management role
- Previous B2B marketing experience would be greatly advantageous
- Able to proactively build and maintain client relationships
- Can communicate effectively with clients at all levels, maintaining a positive and professional attitude
- Able to balance client expectations with the needs and capabilities of the team and company
- Have exceptional communication skills, both written and verbal
- Highly organised and able to manage their time between multiple clients

Day-to-Day
- Manage the development of strategy and insights, to optimise programmes and drive results
- Conduct research on a client’s business, brand, industry and audience, and present findings back to the team and to the client as part of the strategic planning phase
- Ensure client onboarding timelines are followed and milestones met, to ensure a smooth client experience
- Manage the risk of scope creep, ensuring work is delivered on time and matches client expectations
- Create value propositions that get to the heart of a business, crafting sales messaging that is clear, succinct, and impactful to target audiences
- Show an eagerness to keep on top of market trends, marketing insights, and understand best practice B2B sales and digital ad execution
- Onboard new clients, execute on the strategic planning process, and handover regular client communications to SDMs and the Digital Marketing Managers to maintain client relationships
- Independently conduct client meetings and calls to build trust and develop relationships
- Become a trusted advisor for our clients, understanding their challenges, building on existing relationships, and spotting new business opportunities within the existing client teams by providing strategic advice and recommendations
- Work closely with the Head of Strategy and Client Service to ensure client retention and retainer renewals
- Communicate and coordinate with Sales Development, Creative and Digital teams to ensure deliverables are understood, and to achieve an excellent client experience

Why come on this journey with us?

Growth of our **People**, Growth of our **Clients** & Growth of our **Company.**

We are obsessed with **GROWTH.** (We literally can’t stop talking about it)
- We want people to flourish whilst working with us. We offer **in-house training **sessions, external **L&D opportunities,** and a clear **internal career journey **which provides full transparency on your **professional and personal progression** within the company
- We are the pioneers of **sales powered marketing** and **marketing powered sales. **Punch helps B2B companies to stand out, innovate and excel with award-winning campaigns. Our unique blend of **creative thinking** and **sales expertise** is the reason why industry-leading brands trust us to grow their audiences and brands.
- We have a vision and a plan to achieve our long-term success as an agency. This is only possible with the **amazing team we have in place** - one which is always seeking to **innovate, collaborate, and strive for success.**

**We also provide the the following benefits**:

- 20 days holiday plus 8 bank holidays and your birthday off
- Additional “holi-days” off added after 2 years of service.
- Wellness / Wellbeing initiatives
- Flexible working arrangements
- Equipment to support your at home office

**If you want to work in an ultra-positive environment with a team that has flair, is tenacious, and empowering, then we’d love to see your CV**

**Job Types**: Full-time, Permanent

**Salary**: R300,000.00 - R400,000.00 per year

**Education**:

- Bachelors (preferred)