Head of Partner Catalogue and Onboarding

**Head of Partner Catalogue and Onboarding**

Our client, an on-demand delivery platform that allows customers to order food, groceries, and other essentials from local restaurants, stores, and retailers is looking for a highly talented **Head of Partner Catalogue and Onboarding**to join their team in Cape Town.

Reporting directly to the **Restaurant Marketplace Manager**, this role is responsible for strategically leading the onboarding and data management processes for partner catalogues on the company’s platform. It also focuses on integrating AI and other technologies to enhance efficiency and effectiveness, as well as overseeing the development and implementation of advanced data listing and optimization strategies to improve partner visibility and performance.

**ESSENTIAL**: Bachelor’s Degree/ Advanced Diploma in business administration

**ESSENTIAL**: A minimum of 3 - 5 years’ experience in catalogue or project management of which a min of 2 years should be leading small / medium-sized teams

**ESSENTIAL**:Advanced Excel proficiency

**ESSENTIAL**:Knowledge of Kanban workflows

**Key responsibilities will include**:

- Strategically lead the onboarding and data management processes for partner catalogues on the company’s platform, ensuring the integration of AI and other technologies to enhance efficiency and effectiveness.
- Oversee the development and implementation of advanced data listing and optimization strategies to enhance partner visibility and performance.
- Manage and expand the data capturing team, ensuring high standards of efficiency, accuracy, and productivity.
- Drive collaboration between product, restaurant, and technical teams to develop innovative tools and processes that support data management and partner onboarding.
- Partner with the Sales and Key Account Management teams to ensure a seamless and superior onboarding experience for new partners.
- Establish and maintain industry-leading practices for restaurant listings, using data-driven strategies to predict and implement effective listing strategies.
- Spearhead initiatives to identify and capitalise on upselling opportunities within partner catalogues using data insights.
- Ensure continuous liaison with partners and Account Managers to maintain competitive, complete, and accurate listings.
- Analyse and report on the effectiveness of onboarding and data management strategies, providing insights and recommendations for continuous improvement.
- Serve as the primary point of contact for high-level restaurant partner listing queries and concerns, providing quick and effective solutions.
- Incorporate AI to optimise all facets of partner data management and onboarding, streamlining processes, enhancing decision-making, and improving partner relationships and performance metrics.
- Foster a culture of innovation and continuous improvement within the team, encouraging experimentation with new AI technologies and methodologies.

**Key Skills & Attributes required**:

- Accuracy and attention to detail in a high-pressure environment
- Advanced ability to use logic to arrive at conclusions
- A self-guided learner with a keen interest in data quality
- Ability to convert abstract catalogue information into easy-to-understand information for their customers while adhering to our data structure.
- Experience leading projects throughout their lifecycle
- Strong communicator
- Strong leadership skills with the ability to delegate

**CLOSING DATE: 5 February 2025**

**Job Types**: Full-time, Permanent

Application Question(s):

- Have you implemented AI or other technologies to optimize processes in your previous roles?

**Experience**:

- catalogue or project management: 3 years (required)
- leading small to medium-sized teams: 2 years (required)

Work Location: In person

Application Deadline: 2025/02/05