Creole Speaking Call Centre Agent

4 days ago

Johannesburg, South Africa Tailormade Solution Full time

**Duties and Responsibilities**:
We are in need of Creole speaking call centre agents in our JHB call centre.

The role of the call centre agent is:

- To be the primary contact for the clients that are allocated to him/her.
- Conduct outbound calls from a set list and gather information to assist clients in terms of customer satisfaction.
- Action all customer requests within span of control. Adhere to scripts and action/update system. Work under supervision of the call centre supervisor.
- Makes calls to customers from a set list
- Ensure that all calls are conducted in a professional and friendly manner, meeting the quality standards set by the company.
- Reaches daily set targets (productivity, quality, data)
- Minimum outbound calls per day as per project requirement
- Achieves CSI scores based on all clients’ requirements as per the individual briefing sheets
- Ensure that all Backlogs are up to date and/or according to different clients lag times or specifications
- Asks questions as posed from the interview system
- Adheres to structure of interview (this may be converted into a conversational format
- Updates system with customer responses
- Complies with internal policies and procedures

**Requirements**:

- Grade 12 (minimum)
- NQF Level 4
- Call centre experience (advantageous)
- Good listener
- Ability to listen attentively and capture complaints, compliments and comments accurately as received from the customer
- Is aware of correct telephone etiquette
- Avoids mentioning other clients
- Keeps client relationship at professional level
- Maintains high levels of integrity
- Is passionate and enthusiastic
- Good organisational skills
- Good people skills in order to deal with clients at various levels
- Initiative
- Ability to work under pressure
- Ability to work in a team

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