Ict Business Applications, Manager

**Information Technology**
**Pretoria**
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**JOB OUTLINE**

**ICT Business Applications, Manager**

**PERMANENT**

**PRETORIA**

**Division** - Corporate Services

**Sub division** - ICT Business Applications

**Reports to** - Head: ICT & Knowledge Management

**Subordinate Level**:

- Specialist: Application Development & Support
- Specialist: Web Development
- Technician: Testing
- Technician: Application Development & Support

**Overview**:
Plan, implement, maintain and manage all ICT Business Applications development, testing and support activities, reporting and strategies on behalf of the company to support strategic objectives and business operations.

**Key Responsibilities**:
**KEY PERFORMANCE AREA**
**ROLE ACTIVITIES**
**WEIGHT**

**Operational Management**
- Contribute towards the development of an operational strategy for the Division and ensure alignment of this strategy with the plan for the ICT Business Applications business unit overall.
- Ensure productivity and efficiency is measured effectively against set objectives and implement improvements where required.
- Manage and ensure the drive of continuous improvement activities.
- Manage the business unit and ensure that it contributes to the achievement of business objectives
- Manage operations effectively to deliver services within timelines and prescribed quality through effective resource management
- Manage the provision of ICT Business Applications services to support the delivery of Strategic objectives
- Use insights gained through business information to compile reports, and metrics to measure success and inform the business decisions within area of responsibility.

10%

**Functional Management**
- Lead the development of software standards for the company.

40%
- Review and monitor plans for all projects in consultation with stakeholders and ensure that projects are delivered within the agreed parameters and time frames.
- Drive software development in line with business requirements and standards through the engagement and management of third-party solutions developers.
- Ensure the effective provision of solution delivery, operations, enhancement and maintenance of systems.
- Drive compliance of corporate governance related to the ICT portfolio within scope of control.
- Implement the ICT test strategy and the overall approach to organising testing and allocating testing resources
- Drive the adoption of a test policy for the testing of new or changed services
- Manage all test events (i.e. incidents, problems and retest new or changed services) and test environment requirements including communication to stakeholders
- Create appropriate testing approaches to ensure a new or changed service is tested with operability in mind
- Manage the preparation and maintenance of test tools, test scripts and testing issue logs
- Define and implement testing control disciplines including risk mitigation processes

**Risk and Compliance Management**
- Responsible for the coordination and maintenance of quality risk management in line with relevant standards, Accreditation and regulatory requirements.
- Monitor changes in the legislative and regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
- Drive the implementation of compliance with policies aimed at strengthening the compnays brand and stakeholder interface.
- Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements.
- Oversee the maintenance and effective implementation of Service Level Agreements / contracts to minimise business risk and ensure business continuity.
- Implement ICT governance, risk and compliance framework to protect the organisation’s information assets
- Ensure adherence in the team to all relevant laws, policies and Standard Operating Procedures.
- Proactively evaluate related risks against changing trends and market/economic conditions.

**Financial Management**
- Provide input in the planning and compilation of the annual budget aligned to the tactical delivery plans to support the implementation of set objectives.
- Ensure the effective implementation, management, monitoring of the budget, and mitigate and report on any variances.
- Ensure the deployment of proper financial controls to manage the budget.

10%

**People Management**
- Proactively manage all direct reports in order to ensure that the strategic objectives for the division are met.
- Maintain excellent human capital performance through employee empowerment, skills development and retention and succession planning within the team.
- Maintain an environment where employees respect and adhere to company standards of integrity and ethics by integrating these values into all processes, procedures and practices.
- Manage and lead ICT Business Applications by providing clarity of vision; prioritising resources; facilitating alignment of the team; managing non-performance, driving a customer