ICT Manager/Specialist

## ICT Manager/SpecialistPosition titleICT Manager/SpecialistDescriptionPosition : ICT Manager/SpecialistLocation : Pretoria (CCI’s Head Office)Reporting : Position reports to the Chief Operations OfficerDuration : October 2025 – 31st of March 2026 (Extension depending on funding availability)Organisational BackgroundCentre for Community Impact (CCI) formerly known as Johns Hopkins Health andEducation in South Africa (JHHESA), is a South African local Health and Social Behaviour Change andCommunication organisation, which is also registered as a local Non-Profit Organisation (NPO) in theKingdom of eSwatini (formerly Swaziland). Since CCI’s early years under the stewardship of the JohnsHopkins University’s Centre for Communication Programs, CCI has been at the forefront of theresponse to Gender Based Violence (GBV), HIV, TB and STIs in South Africa. The mission of theorganisation is to be a human rights-based organisation that uses evidence to localise policies intoimpactful actions, develops communication strategies that transform and inspire resilientcommunities; for lasting strategic solutions on gender inequality, HIV, health, climate crisis, and othersocial development challenges. Our commitment is to forge enduring solutions, shaping a worldwhere human rights are upheld, health thrives, and gender inequality is eradicated.Position SummaryEnsures effective and efficient implementation of Global Fund-supported programs by leveragingtechnology. This position provides technical support for information systems, data management, andreporting, as well as contributing to the overall strategic direction of the organization's ICTinfrastructure. The incumbent will ensure technical input and guidance for the implementation ofGlobal Fund grants, ensuring alignment with Global Fund rules and procedures. Develops andmaintains systems for collecting, analyzing, and reporting on program data, ensuring accuracy andconsistency across various sources. Collaborating with the Monitoring and Evaluation (M&E) team toanalyze project results, incorporate lessons learned, and develop strategies for informationdissemination. In summary, the ICT Specialist acts as a bridge between technology and theimplementation of Global Fund programs, ensuring that information systems effectively support theorganization's goals and objectivesICT Management• Develop and implement CCI’s ICT strategy and be proactively involved in developing andimproving CCI’s systems, processes, and technical documentation with an ICT interface.• Oversee all software and hardware procurement (supported by the Procurement Office),maintenance, and usage.• Maintain CCI’s IT asset databases, ensuring hardware and software records are alwayscurrent, and administer CCI’s domain and cloud systems.• Provide informal training to CCI’s users on an individual or group basis as needed.• Be a proactive member of CCI’s internal working groups with IT interface (such as theMonitoring and Evaluation Team, and the Communications Team)IT Admin & Support• Ensure the provision of expert technical support to CCI’s users through desk-side, remotesupport, liaising with all staff.• Manage user-administration tasks and provide IT induction training for new CCI staff.• Develop and maintain up-to-date records of ticket requests via CCI’s IT helpdesk system.• Act as a technical expert resource, providing system support and guidance as needed to CCI’sGlobal Fund programmes.IT Projects• Manage end-to-end delivery of assigned IT projects.• Ensure that projects are delivered on time and within budget to the correct qualityrequirements.• Provide system testing and/or first line user-support where projects require new systems andprocesses through the project’s life cycle.• Ensure that all projects and, where applicable, users adhere to data security standards in linewith CCI’s policies and industry best practices.• Support transition of project support into business-as-usual operations on the conclusion of aproject.• Report on all assigned projects, including risk escalation and management, as well as statusreports and internal communications.• Develop the use of automation to enhance the efficiency of internal systems and processes.Cyber security• Working closely with CCI’s Service Providers, lead the optimisation of cyber security, includingin challenging contexts.• Play an active role in managing cyber risk, including ensuring the rollout of appropriatetraining and having appropriate policies and procedures in place with regular testing.Day to Day Support• Manage the ICT Officer and ensure his/her performance management is administered asexpected.• Assist all staff in troubleshooting all ICT related matters.• Lead the support of HQ end users on ICT related issues, including: computer installation,configuration, and first level-repairs; network connectivity problems; coordination of repairservices; and support for UNFPA standard software (MS Office, Web Mail/calendar, End-usersecurity tools, etc.)• Ensure that staff are assisted with mobility and relocation, including data