Customer Service Consultant
1 week ago
**Why do we need you?** - **Commercial Orientation** - Help protect the core value of the relationship with customers by identifying opportunities beyond standard orders & communicate to sales teams to help them grow the business. - **Order Management** - Lead and deliver service initiatives and manage all phases of a customer order lifecycle to ensure successful OTI process whilst ensuring attention to detail is maintained when processing customer orders and enquiries, in order to eliminate errors, and escalate when required. - Consistently improve customer experience by delivering superior customer support in the form of, but not limited to the following: - Order processing. - Query resolution - Respond to customer interactions/queries within department stipulated agreements. - Collaboration with codependent departments to ensure on time, in full customer satisfaction. - Backorder management/ Order Cycle Time (OCT) = 80% - Customer Retention Score (CRS) = >80% **Is this job for you?** **To make sure nothing is forgotten** Your responsibility as a Customer Service Consultant will be to deliver world class service to customers by ensuring that the OTI process, quotations and general enquires for customers are attended to and resolved in a timeous manner whilst also completing other administrative functions, to a high level of detail and accuracy, in order to improve customer service. Job Reference: SOA00402
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Customer Service Consultant
2 weeks ago
Cape Town, South Africa CallForce Direct Full time**Role Purpose**: The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting...
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Customer Service Consultant
5 days ago
Cape Town, South Africa Callforceoutsourcing Full timeCreating purposeful careers as we build the future of contact centre solutions Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face...
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Customer Service Consultant
2 weeks ago
Cape Town, South Africa Sagen Advisory Full timeTo maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key...
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Customer Service Consultant
2 weeks ago
Cape Town, South Africa Rightside Full timeOur Cape Town branch based in Airport City is looking for a Customer Service Consultant. Job specifications : Minimum of 2-5 years' experience Prior experience in logistics or transportation may be preferred or required Able to communicate in a professional manner telephonically and have proper email etiquette. Active listening while remaining calm. Must be...
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CUSTOMER SERVICE CONSULTANT
5 days ago
Cape Town, South Africa Rightside Full timeOur Cape Town branch based in Airport City is looking for a Customer Service Consultant. Job specifications: Minimum of 2-5 years’ experience Prior experience in logistics or transportation may be preferred or required Able to communicate in a professional manner telephonically and have proper email etiquette. Active listening while remaining calm. Must be...
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Client Service Consultant
4 days ago
Cape Town, South Africa KAAP Service Full timeKAAP Customer Service offers an excellent team of Customer Service Experts for your customers. As the first point of contact, we answer and assist with your customers' queries in a friendly, binding and professional manner. Close and courteous communication is what persistently gives your clients the feeling that they are not just in good, but the best...
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Executive-Voice-Customer Service
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R208 000 per yearJob DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...
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Executive-Voice-Customer Service
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R150 000 per yearJob DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...
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Senior Customer Services Consultant
2 weeks ago
Cape Town, South Africa Call Centre Staffing Full timeWestern Cape, CPT - Northern Suburbs - R 9 500 Monthly Big player in the cellular industry is looking for experienced highly customer centric call centre agents to service their clients. A big player in the cellular industry is looking for experienced highly customer-centric call centre agents to service their clients. **Experience**: at least 3 years...
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Customer Service Consultant
7 days ago
Cape Town, South Africa Heineken International B.V. Full timeWe Go Places! How about you? Immediate Superior: Secondary Team Lead Inbound Outbound Job Grade: 6 Location: Tygervalley Function: Supply Chain Sub Function: Customer Services and Logistics Type of Contract: Permanent Reference Number: 137350 Applications are invited for the above-mentioned position in the Customer Services and Logistics Function based in...
