Administrative Support

3 days ago

Johannesburg, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To provide administrative and operational support to the Ombudsman Liaison, Level 2 Complaints Team, and Complaints Manager. This role ensures efficient handling of complaints, accurate record-keeping, and timely communication with stakeholders and regulatory bodies.

Job Description

Key Responsibilities

1. Ombudsman Support (50%)
- Assist and support in managing Ombudsman service groups
- Ensuring all complaints received from Ombudsman is updated on the system assigned to Ombudsman Liaison for investigation
- Support and assist in gather information to assist with investigations or resolution
- Acknowledging complaints with complainants or Regulatory when Liaison is on Leave
- Assist with weekly reminders and follow up to business and regulator

2. Level 2 Support (40%)
- Assigning and capturing new cases
- Follow-up to BUs for requests for feedback and updates
- Acknowledge complaints - when necessary
- Stand in for the person who is on leave - Handle complaints for that person that is left in the queue or comebacks.

3. Complaints Manager Support (10%)
- Assist with weekly extract of open complaints for weekly check in meetings
- Assist with setting up meetings with complaints team and business stakeholders
- Preparing CCRC complaints packs and sending out agenda with invites
- Minute recording of meeting and assisting with tracking and following up with action owners for open items

Required Experience & Skills

Experience
- Life Insurance Knowledge
- Customer Service or Complaints management experience

Skills Required
- Strong Administrative
- Listening and Telephone Etiquette Skills
- Proactive management of tasks
- English and Afrikaans reading, writing and speaking.
- Problem Solving
- Communication Skills
- Conflict Resolution
- Attention to detail and Multitasking

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

  • Sales Representative

    1 week ago

    Johannesburg, South Africa Administrative Role Full time

    **Sales Executive - Retail & Luxury Products (Johannesburg)** Are you a polished and results-driven sales professional with a passion for premium retail products? We are looking for an experienced **Sales Executive** to join our team in Johannesburg. **Key Responsibilities**: - Manage and grow key retail accounts, ensuring strong business relationships. -...

  • Finance Administrator- Johannesburg

    1 day ago

    Johannesburg, South Africa Blueion Support Services Full time

    **Job Purpose** The Finance Administrator is responsible for providing financial and administrative support to ensure effective, efficient, and accurate financial and administrative operations. The role involves processing financial transactions, maintaining records, assisting with reconciliations, and supporting the finance team in day-to-day...

  • Finance Administrator- Johannesburg

    1 week ago

    Johannesburg, Gauteng, South Africa Blueion Support Services Full time R120 000 - R180 000 per year

    Job PurposeThe Finance Administrator is responsible for providing financial and administrative support to ensure effective, efficient, and accurate financial and administrative operations. The role involves processing financial transactions, maintaining records, assisting with reconciliations, and supporting the finance team in day-to-day operations.Key...

  • Finance Administrator- Johannesburg

    4 weeks ago

    Johannesburg, South Africa Blueion Support Services Full time

    Overview Job title: Finance Administrator- Johannesburg Job Location: Gauteng, Johannesburg Deadline: December 04, 2025 Responsibilities Financial Administration Process invoices, payments, and expense claims accurately and in a timely manner. Maintain and update financial records and ledgers. Reconcile supplier statements and bank accounts. Ensure all...

  • Systems Administrator

    3 days ago

    Johannesburg, South Africa ADvTECH Support Office Full time

    Responsible for adminsitartion, the co-ordination, configuration programming, installation, and management of ADvTECH IT architectures and related services with the enterprise. Responsible for adminsitartion, building, implementing and supporting system architectures, and for the identification and resolution of high-level hardware and software technical...

  • Administrator : IT Support

    2 weeks ago

    Johannesburg, South Africa Salt Employee Benefits Full time

    **Purpose of role** - The position is responsible for the monitoring, administration and reporting on the various activities and processes in the IT department and its service providers. - The duties include liaising with internal and external stakeholders. - Perform quality assurance based on the specialized requirements of the role. - Should be able to...

  • Sales Support Administrator

    2 weeks ago

    Johannesburg, South Africa Cebisile Investments and Advisory (Pty) Ltd Full time

    **Job Title: Sales Support Administrator** **Location: Fourways, Johannesburg** **Contract type: Permanent** **Hybrid** The Sales Support Administrator will provide essential support to the sales team, ensuring smooth operations and efficient management of sales processes. This role involves administrative tasks, customer service, and coordination...

  • Sales Support Administrator

    1 day ago

    Johannesburg, South Africa Pro Talent Full time

    Our client, a leading distributor of chemicals across emerging markets and actively trades several other commodities, is looking for a Sales Support Administrator to join their team in JHB. (Greenstone) Must be able to speak **Afrikaans fluently** to liaise with clients **Experience** 2- 3 years Sales / sales administration experience Job...

  • Administrator : IT Support

    1 week ago

    Johannesburg, South Africa Salt Employee Benefits Full time

    The incumbent will be responsible for monitoring, administrating and reporting on various activities and processes in the IT department and its service providers. The duties will include liaising with internal and external stakeholders, performing quality assurance based on the specialized requirements of the role. They should be able to ensure strong stake...

  • Sales Support Administrator

    3 days ago

    Johannesburg, South Africa Zest Worx Full time

    **Job Overview**: **Date Posted**: Posted 4 hours ago- **Location**: Johannesburg, Gauteng- **Job Title**: Sales Support Administrator- **Salary**: R12,000 - R15,000- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Sales Support Administrator job vacancy in Johannesburg.**: We are seeking a highly...