Junior Campaign Manager

6 days ago

Cape Town, South Africa ICONAF Full time

Campaigns Manager

**JOB SUMMARY**

The Campaign manager at IconAF is **responsible for,** maintaining all campaign schedules and ensuring the success of every campaign that is assigned to the branch that they are custodians of.

The responsibility of the campaign Manager is not exhaustive and may change from time to time as decided by Management.

**Business Responsibility**:
Ensure that all systems are functional by logging onto the relevant platforms;
1. Create, check and maintain schedules and ensure that the necessary adjustments are made and communicated;
2. Ensuring that dialable Leads are loaded against all campaigns that are on the schedule for the specific branch or affiliate;
3. Should leads not be loaded then the Campaign Manager must advise the Data department to resolve within the agreed SLA;
4. Awaiting deduped lists

5. Ensure that campaigns are set up within the SLA;
6. Dialler technical issues reported to Dialler Manager to resolve within the SLA;
7. Outstanding cases in the Verification queues are to be escalated to Verifications to resolve within the SLA;
8. Schedule adjustments based on paused campaigns or instances where clients request additional targets or reallocation based on non -performing affiliates and update the schedule based on the aforementioned adjustments;
9. Ensure that affiliates are dialling campaigns at recommended times

10. Should a data issue be identified then escalate to the Data department to resolve within the agreed SLA

11. Should a dialler adjustment be identified then escalate to dialler management to be solved

12. Check the Daily Production Report each hour and establish problem areas and whether leads are going through to the client. Check report for successes fails and whether there are any issues in production. These problems could be on data, dialer, in production, verifications or systems.

**Knowledge, Skills, and Abilities**
- Highly analytical and detail-oriented.
- Excellent Excel skills.
- Good Interpersonal skills
- Ability to go the extra mile.

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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