Senior Market Manager

**Job Requisition details**
- Req: 141605
- Role: Senior Market Manager
- Area: Kimberley
- Advert closing date: 29/08/2025

**Job Family**
- Sales and Service

**Career Stream**
- Sales
- Leadership Pipeline
- Manage Managers (MM)

**FAIS Affected**
- FAIS Affected - Yes

**Job Purpose**
- To lead the strategic approach in unlocking the Micro Market banking potential and opportunities and to drive Cross Channel Collaboration within and beyond the Micro Market; to network and build individual and business relationships; and to lead and manage staff in a Mega store and in reporting line Small Format stores to deliver outstanding Service and Sales in line with Bank strategy.

**Responsibilities**:

- Achieve Mega Branch, node and medium to high complex Micro-market sales growth objectives.
- Enable the identification and communication of sales opportunities and own the strategic approach for the micro-market with sales and service teams across all store types (i.e. Mega/ home; Express; Boxer full Service; Easy Access; Boxer Acquisition).
- Drive client acquisition and increase digital market activity across the community.
- Ensure micro market growth and business profitability reports, address gaps and ensure momentum to meet objectives.
- Craft the Micro Market sales and service strategy based on a complete understanding of the market dynamics and interpretation of the Micro Market MI.
- Collaborate with other leaders in the Micro Market to execute on the strategy.
- Encourage micro market teams to make banking simple, convenient, and progressive for clients and ensure Nedbank is trusted and connected to clients.
- Build community networks and partnerships through active participation where community needs are discussed.
- Analise client feedback reports from Service teams and address/ action plan and root causes with teams to achieve service excellence goals
- Enhance client experience aligned to the Nedbank brand pillars by ensuring that all stores meet the defined service standards and corporate image requirements.
- Drive staff to educate clients to shift towards transacting and servicing through digital channels and focus on increasing digital activity across the Micro-Market through creating and implementing digital activation strategies.
- Ensure Key Individual (KI) and line manager FAIS responsibilities are executed as per compliance guidelines.
- Manage overall operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training.
- Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
- Embrace workforce and queue management to ensure optimal store efficiency.
- Ensure adherence to process mandates limits.
- Act as the overseeing body for the Nedbank MEGA branch as well as the Small Format reporting line branches to the Mega. Owns the
- Risk and Compliance performance for the Micro-Market and/or node.
- Ensure that Organisational Health and Safety (OHASA) responsibilities are executed as per OHS guidelines for the Mega store, nodes and the entire Micro Market.
- Manage audit/monitoring outcomes and issues raised to ensure timely implementation of agreed actions.
- Translate business goals into team and personal goals based on team roles and responsibilities for all store types in Micro Market (Mega branch, node and Micro-market responsibility).
- Inspire the use of learning tools and identify development and growth opportunities for staff in the Mega branch, node and Micro-market.
- Lead the execution efforts in the micro market by enabling the management teams to coach, mentor and facilitate staff sales and service capabilities.

**Job Responsibilities continued**
- Lead a Micro market of squad members that operate both in branch and out in market to unlock and fulfil on opportunities that supports achieving performance goals.
- Lead and co-ordinate all sales and service activities across the Micro market as to where the foot-fall demands are in order to achieve performance goals.
- Drive Cross Channel Collaboration (ecosystem approach) to plan and organise resources to fulfil on new opportunities within the micro market.
- Create the cadence and rigour by facilitating agile rituals and ceremonies within the micro market to achieve performance goals.
- Encourage the voice of squad members to raise pain points, provide feedback on competitors and challenge status quo to ensure continuous improvement in the ways of work within team

**Essential Qualifications - NQF Level**
- Professional Qualifications/Honour’s Degree

**Preferred Qualification**
- Commercial degree

**Preferred Certifications**
- Regulatory KI Exam (RE1)

**Minimum Experience Level**
- 7 - 10 years management experience
- 5 years experience in a client facing retail banking environment with 5 years people management experience.

**Technical / Professional Knowledge**
- Customer service principles