Senior Territory Account Manager

4 hours ago

Cape Town, South Africa Uber Full time

The Senior Territory Account Manager role is a great opportunity to demonstrate your Key Accounts/Relationship Management and Sales skills by being the main point of contact for our highest-value merchant partners. This role focuses on post-sales of Small-to-Medium Sized Businesses, upselling marketing products to grow revenue, maintaining operational quality & maximizing business retention.

Account Managers are critical to retaining our highest-value accounts, ensuring new partners are successful on our platform and consulting partners that have the potential to grow.
- Manage a portfolio of Uber Eats merchant partners
- Upsell merchants on marketing products (Ads, promotions/offers, etc.)
- Build processes and standardize best-practices within merchant success and the Gauteng territory
- Partner with our Operations and Sales teams on managing the relationship, issue resolution & questions of merchants
- Track merchant KPIs and OKRs to understand their success, issues, or opportunities and conduct regular business reviews
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats' mission, brand, and product
- Basic Qualifications
- At least 4 years of experience in Account Management, Sales, Operations or similar functions
- Desire to work with merchants & building a strategic partnerships, being proactive, creating positive and lasting relationships to bring them added new value and helping them to reach their potential on Uber Eats
- Proficiency using Excel, Google Sheets, Tableau, Python, or other similar data tools
- Highly autonomous - able to work with mínimal oversight
- Preferred Qualifications
- Excellent communication
- Strong critical thinking ability
- Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
- Outstanding work ethic and attention to detail
- Experience upselling promotional products and ads
- Demonstrated ability to collaborate across departments, such as marketing, operations, and customer support, to ensure client success and achieve business objectives
- E-commerce or marketplace experience
- Project Management: good organization, prioritization & time management skills

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