QA Review

3 days ago

Cape Town, South Africa Lead Capital Group Full time

**ABOUT THE ROLE**

We are seeking a top-performing QA Review and Submissions Agent to join our Back Office team. This is not a simple administrative role as it requires an individual with an exceptional eye for detail, uncompromising accuracy, and the ability to manage high-stakes documentation under pressure.

Our Back Office consists of two divisions:

- Document Collection - obtaining client documents and information.
- Review & Submissions - where every file is meticulously analyzed, structured, and submitted to governing authorities.

As part of the Review & Submissions team, you will effectively act as a compliance gatekeeper: building submission-ready client files, ensuring zero errors, and meeting strict deadlines.

**KEY ACCOUNTABILITIES. RESPONSIBILITIES OF ROLE**
- Conduct line-by-line checks of client documents and forms to guarantee total accuracy.
- Assemble complete client profiles and ensure they meet strict quality and compliance requirements.
- Identify gaps, errors, and risks in files and resolve them with urgency and precision.
- Operate under tight deadlines without sacrificing accuracy.
- Manage multiple submissions simultaneously while maintaining control of every detail.
- Collaborate with senior specialists to refine files before final submission.
- Safeguard sensitive information and ensure it is handled with absolute confidentiality.

**KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED**
- Proven track record in compliance, legal, regulatory, or other high-stakes documentation environments.
- Exceptional Attention to Detail: The ability to meticulously review documents and identify discrepancies or missing information.
- Strong critical thinking and problem-solving skills to detect and resolve file issues quickly.
- Highly organized, with the ability to manage large volumes of information methodically.
- Demonstrated ability to work with precision under pressure.
- Strong written communication skills, capable of producing clear and error-free documentation.
- Highly organized, with the ability to manage large volumes of information methodically.
- Multilingual Abilities: Fluency in Spanish and/or French is an advantage but not required.
- Organizational Skills: Exceptional ability to manage multiple cases at once, prioritize tasks, and meet deadlines.
- Tech Proficiency: Advanced skills in Microsoft Office, CRM platforms, and Google Drive for document management and communication.
- Professionalism & Initiative: Mature, career-oriented with the drive to take initiative and work independently.
- Clear criminal record

**WHAT WE OFFER**
- A competitive salary package aligned with your skills, experience, and industry standards.
- Attractive commission opportunities, with significant potential earnings for good performance.
- A supportive and inclusive working environment where collaboration and innovation are encouraged.
- Opportunities for professional growth and career development.
- A culture that values work-life balance and employee well-being.
- Being part of a dynamic, purpose-driven team with a shared vision for success.

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