Application Manager

3 days ago

Cape Town, South Africa Insphired Full time

**Responsibilities**:

- Working together with the marketing team, drive existing and new customer downloads and increased daily usage. Using performance data highlight gaps and work with marketing to address barriers and change behaviours.
- Leading the team in the implementation and upgrading of support and acquisition functionality.
- Plan, implement and manage new projects related to the App.
- Collaborate with multiple teams to constantly innovate the design and functionality of the App.
- Analyze the requirements and propose the best possible solutions.
- Analyze and report on app usage data.
- Maintaining up to date knowledge of the latest software developments.
- Investigate and project manage the requirements and implementation of APIs for mobile functionality support and better user performance.
- Work together with marketing, design user journeys and conduct AB tests to increase VAS product uptake leading to an increase in existing customer product holding.

**Requirements**:

- An associate or bachelor's degree in information technology, computer science, or a related field and experience working in IT.
- 5+ years active experience within a similar role.
- Google Analytics user experience with experience interpreting results.
- Experience in E- commerce, Telecoms, Internet, or tech related industry required.
- Project management experience 3 years +.
- Business Process automation experience 3 years +.
- Previous App support management experience 2 years +.
- UX experience relevant to App and Online (Web) 3 years +.
- Customer Support experience 3 years +.
- Some Software development skills will be an advantage.
- Workflow analysis experience.
- Good relationship builder and ability to engage with people, negotiate and build strong relationships with cross functional teams.
- Organised, with strong attention to detail demonstrated in both campaign planning and post campaign reporting with accuracy of information essential.
- Takes initiative to solve problems and ask questions.
- Be able to operate in fast paced, pressurised situations.
- High levels of tech/connectivity interest and understanding.
- Self-sufficient worker who delivers to timelines under pressure.
- High action and performance driven orientation.

**Remuneration**:

- R800 000 R950 000 per annum.

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