Technical Support Manager

2 weeks ago

Cape Town, South Africa Bounty Brands Apparel Full time

**Position Summary**

We are looking for an IT Technical Support Manager to lead and oversee our IT team. In this role, you will be responsible for ensuring the smooth operation of our IT support services, managing a team of support technicians, and maintaining high levels of customer satisfaction.

**Essential Duties and Responsibilities**
- **Duties & Responsibilities: Including Stores and Head Offices**:_
- Manage IT Support service providers
- Oversee the resolution of technical issues
- Ensure the smooth operation of IT services
- Implement IT support policies and procedures
- Monitor system performance ensure always on
- Ensure the security and integrity of IT systems
- Prepare and present reports on IT support activities
- Implement and manage IT support tools and software
- Manage cost and drive cost efficiencies
- Conduct regular performance reviews of IT support service providers
- Handle escalated IT support issues
- Plan and execute IT support projects
- Support IT annual audit
- Managing external service provider to provide first-line support, IT front desk support, installing, configuring and troubleshooting hardware and software issues, etc
- Set up and manage wireless networks, ensuring reliable connectivity
- Diagnose and resolve network problems, monitor network performance
- Plan and execute backup strategies to ensure data integrity and availability
- Collaborate with other departments to support overall business objectives
- Ensure seamless integration of IT systems across all departments
- Manage Biometric Access Control System

**Education & Experience Requirements**
- Essential: Matric qualification plus relevant tertiary qualification in IT/IS.
- Essential: 5 years experience in a similar role (Retail sector advantageous)
- Minimum 3 years experience in a management role
- Strong working knowledge of IT support processes and practices
- Experience with IT support tools and software
- Be willing to work after hours in emergencies when required

**Core Competencies**
- Ability to pursuade and influence key stakeholders
- Ability to manage a team and manage relationships effectively
- Ability to adapt to change and be agile in a changin environment
- Strong communication and presentation skills
- Strong planning and organising skills
- All positions will be filled in accordance with our Employment Equity plan._

**Job Types**: Full-time, Permanent

Application Question(s):

- What is your notice period?
- What are your salary expectations?

**Location**:

- Cape Town, Western Cape (City of Cape Town) (required)

Work Location: In person

Application Deadline: 2025/03/12

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