Customer Consultant

1 week ago

Cape Town, South Africa audibene Full time

Customer Consultant Job Description

Join us now, as we are shaping this fascinating, tech savvy consumer healthcare space

**About the role**:
We are looking for highly motivated, independent, and empathetic customer consultants to grow our business within the South African market. At 3 years old we are a small team with big ambitions: to be THE go-to hearing care company in South Africa. You’ll be joining our team with offices in Cape Town and Johannesburg, working in a close-knit, start-up environment. You will be responsible for guiding your customers through the full hearing care journey, from the first step (a detailed telephonic conversation) until they are 100% satisfied with their hearing aids. You will be given continuous coaching, support, and the tools you need to thrive, as we scale our South African business from start-up to market leader.

**Your responsibilities**:

- Provide our customers with detailed telephonic consultations, understanding the customer’s needs and lifestyle
- Develop individual solutions based on the requirements of the customer
- Provide knowledge and in-depth advice for hearing loss and hearing aids
- Schedule appointments with customers and our partner providers
- Build strong, trusting relationships with our customers and partner providers
- Manage your customers journey from end to end, following up, offering support, and troubleshooting until your customer is 100% satisfied with their hearing aids.

**Your profile**:

- 2+ years experience in healthcare or other consumer-facing sales (e.g. tourism, healthcare tech sales)
- A 3-year tertiary qualification
- Native/Bilingual efficiency in Afrikaans and English
- Previous experience meeting sales targets/goals/KPIs
- Having the ability to sell while offering empathy and care
- Structured and able to manage and support a pipeline of 60+ customers
- Sincere willingness to learn, grow and adapt
- Genuine desire to improve people’s lives through sales and customer service
- Excellent communication and people skills.
- Authentic, positive and likes to have fun at work.

**What we offer**:

- A hybrid office model (Cape Town and Johannesburg)
- A chance to shape the future of a health-technology leader
- A team with a focus on growth, coaching and training
- A unique content-driven, top-performing and tribe-type work culture
- A high degree of autonomy and responsibility from day one
- An open-minded working environment that fosters creativity
- Excellent salary package with entrepreneurial incentives
- We strengthen our team spirit with regular online and offline team events and an annual off-site

Join us on our mission to transform the hearing care industry and change people’s lives

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