Process Manager

2 weeks ago

KwaZuluNatal, South Africa The Foschini Group Full time

**Key Responsibilities**:

- Manage Achieve and drive the KPI’s relating to accuracy, speed, cost, people and compliance within the hub
- To coordinate and manage all the daily Hub activities and control expenses within budgets
- To ensure outputs are executed within the SLA
- Manage stock control processes and losses
- Identify and report on key metrics
- Build internal and external business partner relationships
- Manage and lead a team of outbound supervisors, warehouse staff and clerks
- Oversee the receiving, unloading and storage of outbound shipments
- Manage and track outbound logistics, ensuring the timely receipts of goods
- Coordinate with suppliers, internal teams and transporters to streamline outbound processes
- Ensure accurate inventory management and documentation
- Budget and cost control
- Work closely with IT and WMS to improve data accuracy and operational effectiveness
- Coordinate with outbound, quality control and procurement teams to ensure smooth transitions and avoid bottlenecks
- Maintain and ensure compliance with Best Operating Practices (BOP) and 6S in your department and ensure all outbound activities comply with company policies, health and safety regulations and legal requirements
- People Management across the full employee journey
- Workforce Planning

**Qualifications and Experience**:

- A post-matric qualification in Logistics Management/Supply Chain Management/Retail Business Management is essential
- At least 1-2 years of solid process management experience
- At least 3 years of solid people management experience with ER knowledge
- Experience in working on a Warehouse Management System (experience on Manhattan WMS would be advantageous)
- Working knowledge of MS Office, with a strong MS Excel capability

**Skills**:

- Strong people management skills to ensure that the hub consistently delivers outstanding customer service with highly motivated staff
- Sound accuracy and high attention to detail
- Exceptional communication skills (written and verbal)
- The ability to confidently influence and persuade at all levels to achieve results
- A strong service-orientation, high energy levels and a strong sense of urgency
- A natural aptitude for the management of systems and business processes
- Ability to handle high pressure, stress and multi-tasking

**Behaviours**:

- Forms, develops and leads a group of individuals toward the achievement of a common team objective
- Applies market and business insights in order to drive organisational objectives
- Conveys information and communicates ideas in a clear, concise and impactful manner
- Creates an environment that fosters and nurtures a culture of creativity which drives success
- Consistently makes timely, well-rounded and informed decisions
- Understands and navigates dynamics created by processes, systems, and people
- Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
- Takes accountability and ensures others are held to account on agreed upon performance targets
- Understands and applies financial concepts and principles to make informed financial decisions
- Interprets and simplifies complex and contradictory information when resolving organisational problems
- Assesses and improves the efficiency, effectiveness, and quality of various work processes
- Develops plans and prioritises initiatives that align to the organisational goals and objectives

**#LI-DNI

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