Security Manager

**Main Purpose of the job**:
The Security Manager has the overall responsibility and accountability for leading and managing the security operations (including the management of the in-house security company) for the business unit in line with gaming regulations, legislative requirements and company standards.

**Duties and responsibilities include**:

- Understand the Group Security strategy and align objectives for the Unit’s Security, deliverables
- Facilitate the management and achievement of milestones of deliverables
- Understand and integrate leading trends and technology with regards Security practices
- Conduct a risk analysis of the business unit areas with regard to internal and external, risk and compliance management
- Troubleshoots any queries / problems received by the department
- Manage and allocate people and operational resources
- Align practices with EE, SD and procurement transformation strategies which contribute, towards BBBEE targets being achieved for the property
- Act as a Subject Matter Expert of issues of safety, Security for the business unit
- Reports on the results of the function including Gaming Board reports; Monthly
- Financial Review reports; Risk Reports; Month end reports; FIC reporting
- Oversee the development and availability of Security standards and processes at a unit, level - ensuring they are updated and communicated
- Integrates Group standards into Unit Operations
- Monitor and align practices with new legislative compliance, gaming regulation, requirements and security protocols
- Implement sufficient control measures (including systems and processes) & checks within, each department to mitigate any risk to the business.
- Ensure all staff are trained and found competent against regulatory requirements
- Works with internal stakeholders (surveillance, security and internal auditors) to identify, risk areas and address these
- Quality assures investigation and audit processes. Allocates cases for investigation and audit
- Plan audits and risk audit schedule. Field investigation for high priority cases
- Manages provision and preservation of evidence (for internal cases, CCMA and criminal)
- Taking ownership of investigation outcome decisions: Opening criminal cases, lodging. Disciplinary action or unfounded
- Follows the judiciary process through until completion
- Oversee investigations and reports to address the business exposure to risk
- Liaises with Head Office Legal with regard to Section 205 subpoena. Compiles and communicates handovers to ensure continuity of information
- Quality assures all reports, EOB entries and registers Liaises with Internal and External customers/ stakeholders
- Verification and validation of all Money Laundering Reporting Officers as per the FICA
- Provides direction and support to management and employees with regard to, Surveillance, compliance and security policies, procedures, initiatives and innovations
- Provides motivation and leadership to promote positive working relationships and, employee relations within the department. Track, measure and enhance employee engagement
- Identify and manage training, coaching and development requirements in line with, strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
- Manage internal communication and development interventions to ensure competence, levels of staff meet operational level requirements (right fit for the job)
- Source and Select talent as per EE plan. Drive the employee value proposition
- Performance Management and coaching of reporting managers to ensure KPA’s are achieved
- Deals with escalations / complaints effectively and efficiently to resolution
- Be available on the floor to interact with VIP punters and guests when required
- Enable staff that interact with the customer telephonically or in person to provide the correct customer experience standards.
- Provide input into the sourcing and negotiating of secure contracts and an SLA with the security provider for the business unit
- Communicate on a regular basis and maintain the relationships with the service provider
- Provide support and advice to the service providers on challenges to assist in building an effective partnership for the benefit of the property
- Manage contract deliverables and performance, Monitor costs and staffing levels relative to business levels in line with the service provider contract.

**Education**

Grade 12, B Tech Degree (Security Management) is advantageous.

**Experience**
- Minimum of 5 years’ experience in Security management (preferably in the gaming industry), Previous security experience is an advantage.
- Meets the requirements for a key Gaming License. PSIRA B grade certificate,
- English verbal and written communication skills & Problem Solving.
- Rapid tracking and review of visual information
- Use of Security equipment, Compliance procedures and regulations
- Advanced responsible gambling principles
- Financial managem