Billing Specialist

**ROLE PURPOSE**

A vacancy exist for a Billing Specialist - Billing Assurance in the Commercial Operations (VB) department at our Vodacom Midrand Client. The incumbent will form part of the team that is responsible for the day-to-day billing and revenue assurance operational activities relating to assessing revenue processes and procedures related risks and the control environment relating to critical business processes in order to identify and prevent revenue leakage and minimize loss.

**ROLE REQUIREMENT**
- Assess, align, process and follow-through on all Specified Customer Revenue Assurance Activities
- Billing Specialist and Responsibilities in respect of Revenue Assurance
- Ownership of requirements gathering and analysis
- Effectively manage identified revenue leakage areas, assist business in closing these areas, recovering revenue loss and eliminate future leakage by implementing best business practices.
- Consistent management of various control points, to ensure that they are effectively implemented, executed and operational within the different business structures.
- VB Billing Activations and Billing Service Request Management
- Identify and define process requirements necessary to control and resolve revenue leakage/opportunities.
- Billing Rejections Allocated to Billing by RA Case Managers to be investigated
- Activate billing (Agreements), Resolve rejection (MSPI) and Update App (Complete)
- All rejected solutions carried over from a previous month are classified as not billed in a new month. These are allocated to RA to investigate, activate billing if valid and bill issues resolved.
- Monitor and Bill Solutions completed on MSPI but Pending / Request to Bill in agreements (manually cleared or status changed by Siebel)
- Monitor and Clean Up in Siebel of Out of Contract Solutions (OOC)
- Activate billing on orders assigned by RA Case Managers that have been aging on an Open Status.
- Investigate and complete solutions or activate billing that have a Zero value on the Bill File, but have MRCs on sales order and agreement level (e.g. FTTH with discount line, out of contract amortization).
- Update Controls in Application to Complete status
- Monthly billing of Balance of Contract
- Perform control of all revenue streams to guarantee timely, complete and correct charging of the services provided (over and under charges to be investigated to ensure correct billing).
- Perform root cause analysis of identified issues to find out the exact cause of mismatch and drive resolution cross-functionally within the business.
- Ensure cross-departmental co-ordination of RA activities and prompt escalation of incidents

Additional Information:

- Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in their respective trade of billing and revenue assurance practices.
- Good financial practice and Revenue Assurance or financial experience.
- Able to build strong interpersonal relationships with peers, brand leaders, and other senior Exec’s
- Able to be a “big picture” thinker
- The role requires thorough and detailed investigation and clear interpretation skills
- Professional communication skills; great resolution capabilities. Tracking and resolution; measures; policies, governance and procedures.

**TECHNICAL / PROFESSIONAL COMPETENCIES**
Job Knowledge:

- Customer Journeys
- Understanding of process impact on technology and vice versa
- Microsoft Office
- Telecommunications

Job Related Skills:

- Process analysis
- Process architecture design
- Process measurement
- Process simulation
- Process change implementation
- Process quality checking against process standards

**QUALIFICATIONS & EXPERIENCE**
- Matric
- Post graduate qualification in Finance or related field - advantageous

Essential
- Minimum of 3 years’ relevant experience
- Knowledge and understanding of Telecommunications business and billing operations and in-depth technical (network & systems) capabilities
- Knowledge and experience of RA / Fraud Management Operations with Telecom Operator
- Experience in financial and/or operational auditing / investigations methodologies and tools
- Experience in business process analysis, modelling and re-engineering
- Knowledge of IT or system audit and data analysis experience
- Siebel and other SRM related systems experience

Desired:

- Knowledge of Billing and Revenue Assurance Processes.
- Advanced PC skills with Microsoft Office Suite.

**LEADERSHIP COMPETENCY REQUIREMENTS
- Exceptional self-managed skills.
- Excellent verbal and written communication.
- Great attention to detail and time management.
- Extensive industry knowledge with an eye towards the future.
- Diplomacy And Patience
- People Skills
- Strategic Thinking
- Listening
- The Ability To Set And Execute the Vision of the Company
- Persuasive Negotiation Skills