Workplace Lead

**We are looking for a Workplace Lead to join our Workplace Team; as we scale up and drive digital and financial inclusion across our markets.**:
Driving **operational excellence**, you will oversee daily **administrative operations** and **travel management** while fostering strong **vendor relationships**.

As a proactive leader, you will streamline **office processes**, ensuring a **seamless** and **productive work environment**. With a focus on **efficiency** and **quality**, you will champion **cost-saving initiatives**, **employee support**, and **workplace safety**, contributing to an **engaging** and **effective office experience**.

**About Us**:
At **M-KOPA**, we are dedicated to creating a seamless and productive workplace that empowers our team to excel. As the **Workplace Experience Lead**, you will play a pivotal role in ensuring the smooth operation of our Johannesburg office, enabling employees to thrive in a well-managed and supportive environment.

You will be **empowered** to take charge of **daily administrative operations**, from managing travel arrangements and vendor relationships to optimizing office processes. This role combines strategic oversight with hands-on execution, ensuring the **workplace operates efficiently** and aligns with **M-KOPA's values of innovation, collaboration, and excellence**.

If you are passionate about **streamlining operations**, **building relationships**, and creating a **positive employee experience**, this is an opportunity to make a meaningful impact. Whether it’s managing travel bookings, overseeing office logistics, or fostering a culture of safety and efficiency, your contributions will be instrumental in driving **operational excellence** and **employee engagement**.

**Expertise**:
Our **expectations** are that you possess the skills and **experience** to oversee and manage **daily office operations** with precision and care. You should be adept at **coordinating travel arrangements**, fostering strong **vendor relationships**, and implementing **cost-saving initiatives** while maintaining a seamless and efficient work environment.

To succeed in this role, you should have **strong communication skills**, the ability to **prioritize tasks effectively**, and a knack for managing **multiple projects simultaneously**. We are looking for someone who can think **creatively** to resolve challenges, adapt to **changing priorities**, and demonstrate exceptional **organizational skills**.

Key competencies include:

- A minimum of **4 years of experience** in a similar role with **supervisory experience**.
- ** Bachelor’s degree** in Business Administration, Office Management, or a related field.
- Expertise in **travel management** is a plus.
- Proven ability to **analyze situations** and propose practical solutions.
- Strong proficiency in managing **stakeholder relationships**, vendor coordination, and **budget adherence**.

**Why M-KOPA?**:
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
- Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024, we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa._

**_ Important Notice_**
- M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply._
- M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships._
- M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process._