Team Lead

**About us**:
Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We're available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

**The role in a nutshell**:
You'll be responsible for managing the **Fraud Monitoring Team**, within the **Anti-Fraud** and bigger Anti-Financial Crime team based in South Africa, and you will report to the Anti-Fraud Manager.

You'll be the liaison between internal and external parties regarding fraud related matters. Your primary focus will be preventing fraud and protecting our platform, by continually improving our monitoring and control environment and operational processes in response to new fraud events and trends.

You'll also be working closely with other Anti-Financial Crime team members to support cross-department operational initiatives, ensure regulatory compliance and prevent abuse.

**About the team**:
The Anti-Fraud team takes care of the operational aspects of fraud risk for Luno's global business. Our mission is to create a world class Anti-Fraud Team that keeps both Luno and our customers safe. We do this by responding to any fraud related risks and communication in a swift coordinated way. We make sure we have the processes and information available that enable us to understand our risk, we monitor for any red flags and we ensure that potential fraud cases are dealt with quickly and appropriately. Ultimately, we keep the good guys in and bad guys out.

**Your mission will be**:

- Management and oversight of the Fraud Monitoring Team on all functional and people management aspects;
- Managing and supervising Fraud Monitoring team members, including:

- providing guidance on execution of functional duties and as required, become actively involved to meet schedules and resolve problems;
- supporting personal development;
- building relationships with and between team members, set expectations, define and delegate tasks and help remove obstacles;
- Managing team member onboarding and role based training;
- Conducts regular 1-1s with team members and raise performance matters with key stakeholders;
- Maintain open lines of communication with team members, including on priorities, policy and processes;
- Managing multiple aspects of Luno's fraud mitigation approach and the outcomes thereof including:

- Development and maintenance of anti-fraud rules and alerting;
- Building and managing relationships with our banks and payment partners;
- Managing and improving integrations with external vendors;
- Management, fine tuning and reporting on fraud rules, thresholds and outcomes;
- Governance and reporting in respect of team performance, progress tracking, service level agreements, key risk indicators and operational metrics;
- Oversight over the drafting and, where appropriate, filing of regulatory reports and responding to regulatory requests;
- Establishing processes for, review of and managing of quality assurance;
- Drafting and implementing standard operating procedures, including in respect of account closures, exits and the unverifying of customer accounts, and guidance to ensure compliance with regulations;
- Coordination and management of senior management approvals;
- Creating, implementing and managing role based training;
- Collaborate with Anti-Fraud Manager in developing, planning and managing the Fraud Monitoring team's operational plans and strategic goals, including in relation to SMART goals;
- Collaborating with the wider Anti-Financial Crime team to support ongoing investigations, queries and analytics;
- Supporting the Anti-Fraud Manager in the planning and oversight of day to day team tasks;
- External and internal stakeholder management in conjunction with the Anti-Fraud Manager and Head of Anti-Financial Crime Operations;
- Supporting Luno's compliance efforts across multiple geographies; and
- Supporting the business with fraud related queries, including triaging received queries and resolution of questions pertaining to Luno's anti-fraud procedures.

**A little about you**:

- University degree from a recognised tertiary institution (or equivalent qualification);
- A minimum of 1 year experience in leading a high-performance team;
- A proven minimum of 4 years previous work