Channel Support Specialist

-Introduction

Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
Role Purpose

Provide operational sales support and reinforce knowledge on business tools, processes, products, compliance requirements and reporting in the Metropolitan Sales Channel. Monitor, troubleshoot and escalate technical problems with networks, systems and other infrastructure to enable the sales process in the Channel.
Requirements
- Business Degree/Diploma or equivalent with specialization in either business management, accounting or IT
- 5 years' working experience of sales and service in a financial services industry, preferably in long term insurance
- RE5 qualification will be advantageous
- Drivers license and reliable vehicle for travelling
- Willingness to travel in the normal course of duties
Duties & Responsibilities
- Monitor and compile production, audit and other relevant reports within agreed timeframes.
- Investigate reporting discrepancies and escalate where necessary to ensure timeous resolution.
- Assist with enrolment queries, clearing of pending business, correct sales processes and support the capturing of new business within the agreed upon timeframes and service level agreements.
- Assist in driving leads campaigns to conversions and promote the awareness of competitions and incentives to ensure ROI.
- Provide ongoing operational support and reinforce knowledge on business tools, processes, products, compliance requirements, and the interpretation of BI reports in the Channel.
- Consult with stakeholders and deliver on identified initiatives related to sales processes, products, systems and reporting (includes input related to design, user testing and implementation).
- Demo new functionalities and processes to stakeholders and document feedback.
- Monitor, troubleshoot and escalate technical problems with networks and systems infrastructure to ensure mínimal downtime.
- Manage asset controls and the allocations of laptops, tablets and desktops in the Channel in terms of agreed upon criteria.
- Ensure that offices, branding and signage are well maintained, tidy and visibly attractive.
- Co-ordinate and deliver on projects working in a cross-functional and multi-disciplinary environment.
- Present at Manco's and planning sessions, and provide input to formal communications, on the core capabilities, root causes and trends identified from in-field engagements.
- In-field engagements to build and maintain relationships with stakeholders that promote cross delivery practice solutions.
- Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
- Define fair and innovative support practices to build rewarding relationships and allows team to provide exceptional client service.
- Engage with key internal and external stakeholders to identify changing needs and make recommendations to align with client needs.
- Manage a client service excellence culture which builds enduring relationships and allows team to provide exceptional client service.
- Create a positive work climate and culture to energise, give meaning to work, minimise work disruption and maximise productivity.
- Show exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Build strong relationships by providing specialist know-how and leadership to others, expressing positive expectations.
- Contribute to continuous innovation, and positively influence and manage change and offer specialist support where required.
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas is actively shared.
- Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
Competencies
- Business Acumen
- Client/Stakeholder Commitment
- Drive for Result
- Collaboration
- Self-Awareness and Insight
- Leads Change and Innovation

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage