Reception Switchboard Sales Clerk

**Job Number**
- 73006

**Job Type**
- Permanent

**Job Title**
- Reception Switchboard Sales Clerk

**Computer Skills**
- MS Office

**Industry**
- Engineering

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng
- Reporting to Head of Sales and Marketing- KEY PERFORMANCE AREAS:
- Ensure the Reception and Switchboard is handled in a professional manner taking care of the Electric Gate Entrance and locked entrance gate.- Ensure all visitors to the Company are assisted in a polite and speedy manner, communicate with sales staff on walk in customer requirements and keep customer informed on the progress at all times.- RECEPTION & ADMINISTRATION DUTIES:
- **1.** Breaks (Roster to be drafted)
- Tea Breaks - 10:00 - 10:15 & 15:00 - 15:15
- Lunch Break - 12:00 - 12:30
- **2. **Switchboard:

- Answering of Calls
- Transferring Calls
- Taking Messages
- Putting Calls on Hold
- Making Calls
- Diverting Calls for when not at reception
- Remove Divert when back at desk
- **3. **Reception Area:

- Lights - Make sure all lights are switched on in the morning and off in the afternoon
- Reception Desk - Make sure that the desk is clean & tidy at all times
- Lounge area - Make sure all brochures are stacked neatly
- Television - make sure TV is working and the company video are playing
- Ensure all downstairs boardrooms are clean & tidy before and after meetings.
- Ensure all plants are in a good condition
- Report any concerns or problems.
- **4. **Sales Assistance:

- 1) Customer complaints- 2) Assisting walk in customer’s- 3) Sales Reports - Back orders, Sales figures, inventory, customer sales.- 4) Booking appointments- 5) Customer liaison- 6) Booking of Boardrooms- Other possible functions:
- 1) Quality Reporting to Germany- 2) Canteen - Data capturing, ordering weekly groceries, stock take, pricelist- 3) Vehicle Service Bookings- 4) Managing schedule for use of company vehicle- 5) Managing Boardroom/Meeting Room- 6) Managing all catering for customer visits/socials/events- 7) Staff Attendance- 8) Managing all visitor forms (Indemnity Form & Contractual Work Done on premises)- **5. **Walk in Customers / Clients:

- Assist customers/visitors
- Sales: Call relevant internal sales staff or ask one of the available externals
- Order Collections
- Quote or Pay & collect an order: Get the company name & order number and contact Internal Sales to assist the customer. Inform the customer accordingly.
- Meetings: Find out who they are and where they are from and inform that person they have a meeting with.
- Always offer visitors refreshments
- **6.** Gate Camera
- **8. **City of Johannesburg - NO WATER & ELECTRICITY Report Water/Electricity issues in area. Always get a reference & follow up. Inform the staff accordingly.
- **9. **Aquazania (water stations)
- Check water supply
- **10. **Travel Arrangements** - **Search for various available options.
- Local Flights: FlySafair/SA Airlink/Lift
- International Flights: Travel Agency or airlines depending on destination: Lufthansa, Swiss Air, Emirates, KLM
- Car Rental: Travel Agency
- Accommodation
- **11. **Assist MD:

- General Administration
- Expense Claims
- **12.** General Maintenance** - **All general maintenance around the office.**Inherent Requirements**
- Matric- Relevant Sales Clerk/Admin and Reception experience- Travel arrangement, junior PA experience- Computer literate - MS Word, MS Outlook**What Qualification**
- Matric

**Minimum Qualification**
- Matric

**Status**
- Available