Head of CRM

4 days ago

Sandton, South Africa Just Gym Full time

Overview

**Reference**
HCRM - PF001

**Salary**
ZAR/month

**Job Location**:

- South Africa - Johannesburg Metro - Sandton

**Job Type**
Permanent

**Posted**
Monday, September 9, 2024

**Closing date**
27 Sep 2024 21:59

Planet Fitness is looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

**KPI**

**Customer Experience and Design**
- Leading and driving Customer Experience and Design strategies
Designing future state customer experience processes, system interfaces and user interfaces
Optimizing and maintaining current state customer experiences, system interfaces and user interfaces
Designing and bring to life **_futurism/Version X_** on the Planet Play App, Planet Fitness Website and various customer portals
Partnering with the Big Data and Bi and the Systems and Apps, managers to drive integration, automation and intelligent system processing across the entire Planet Fitness Technology stack
Leading & partnering with development resources to deliver future state customer experiences, user interfaces and system interfaces
- **Future State Customer Journeys and AI**
- Lead to Member Customer Journey mapping
Deriving current and future state Lead to Member Customer Journeys
Building Customer Journey interfaces and Strategies
Aligning business and stakeholders on the Customer Journey Strategies
Embedding AI in every Customer Journey touchpoint
Modernizing Customer Journey interfaces via AI and BOT technologies
- **Digital Technology Architecture & Mapping**
- Leading and managing development resources to ensure a modern, contemporary and competitive Planet Play App, Website and Portal technologies
Designing and partnering to craft digital technology architectures
Partnering with the Big Data and Bi, and the Systems and Apps managers to design integrated architectures
Ensuring governance via policies and procedures are in place, digital touchpoints are trademarked and Planet Fitness intellectual property is protected at all times
Ensuring that all digital technologies are protected and secure against cyber crime**SEO, Social Monitoring, NPS, CSAT and Insights**
- Designing and implementing a Planet Fitness SEO Strategy
Providing insights and intelligence from Social Monitoring tools like HootSuite, QConnect, Netbase, Google Analytics, etc. to drive sentiment upliftment, marketing campaigns and social engagement strategies
Design and report on NPS and CSAT scores to understand customer (lead and member) ratings, perception and satisfaction of the Planet Fitness brand
Designing and Driving an insights driven framework for investment and reinvestment in Planet Fitness’s Digital footprint
Designing and maintaining digital persona’s for Planet Fitness’s lead and member base, that will unlock segmentation, profiling, communication engagement and various other 1:1 customer personalization**Qualifications and requirements.**
- A bachelor’s degree in administration or a related field.
A minimum of 3 years’ experience.
Excellent interpersonal and communication skills.
Superior product knowledge.
A team player with leadership skills.
Maintain a positive attitude focused on customer satisfaction.Contact information

Charlese Charles

  • CRM Specialist

    7 days ago

    Sandton, South Africa Sun International Full time

    **Job Purpose** - The CRM Specialist will be responsible to grow gaming revenue for Sun International business operations, by utilising an in-depth understanding of the Sun database and its customers and insight to compile targeted and relevant campaigns to drive customer visits and/or spend. These highly targeted plans and tactics will be deployed by...

  • HubSpot CRM Architect

    1 week ago

    Sandton, South Africa Initiate International Full time

    Co-Founder - Recruitment in iGaming ,Fintech & Payments | M&A Advisory | Business Consulting Our client, a global leader in the B2B marketing space, is seeking an experienced HubSpot Architect to join their Johannesburg office. This is a strategic technical role responsible for owning and optimising the full HubSpot ecosystem across Marketing, Sales, and...

  • CRM (Customer Relations Manager) AND LOYALTY MANAGER

    3 weeks ago

    Sandton, South Africa Clicks Group Limited Full time

    CRM (Customer Relations Manager) AND LOYALTY MANAGER Industry: Wholesale & Retail Trade Job category: Marketing Management Location: Woodmead Contract: Permanent Remuneration: Market related EE position: Yes About our company Clicks Group Introduction To lead and be responsible for the design, content, and effective measurement of all digital communications...

  • Senior CRM Retentions Specialist

    3 days ago

    Sandton, South Africa Initiate International Full time R400 000 - R800 000 per year

    As our client undergoes significant growth, they are seeking a committed CRM Retentions Specialist to join their dynamic team in Johannesburg. Under the leadership of the Head of Retention Marketing, this department plays a vital role in managing and enhancing player engagement, retention, and loyalty.The CRM Retentions Specialist will focus on creating and...

  • CRM (Customer Relations Manager) AND LOYALTY MANAGER

    2 weeks ago

    Sandton, South Africa Clicks Group Full time

    Position Summary Listing reference: click_ Listing status: Online Apply by: 17 November 2025 Industry: Wholesale & Retail TradeJob category: Marketing ManagementLocation: WoodmeadContract: PermanentRemuneration: Market relatedEE position: Yes About Our Company Clicks Group Introduction To lead and be responsible for the design, content, and effective...

  • Head of Marketing

    4 days ago

    Sandton, South Africa Taylored Appointments Full time

    Job Description: - Develop and oversee the overall Company global marketing strategy. - Conduct continuous market research and monitor sector trends (acquisitions, pricing changes, and new products and features), to ensure business strategy is targeted. - Design branding, positioning, and pricing strategies. - Present ideas and consult on final marketing...

  • Head of Faculty: Education

    4 days ago

    Sandton, South Africa The Independent Institute of Education Full time

    The IIE (Pty) Ltd is the registered provider of higher education which is offered through the following educational brands: IIE Vega, IIE Varsity College, IIE Rosebank College and IIE MSA. The Independent Institute of Education’s Central Academic Team (CAT) is responsible for the academic leadership and governance of the work done at the brands while each...

  • Deputy Head: Operations Department

    1 week ago

    Sandton, South Africa Independent Schools Association of Southern Africa Full time

    St Stithians College is a proudly South African school, embracing diversity and offering a distinctive educational experience. Founded as a Methodist Church School, our Christian spirituality is central to our identity. Our College consists of primary and secondary boys’ and girls’ schools, together with a co-educational junior primary school. We are an...

  • Head of Marketing

    1 week ago

    Sandton, South Africa Candi Solar Full time

    **Company Profile**: candi is a dedicated solar partner for businesses across Asia and Africa. Combining the international capital of our Swiss-based platform with local expertise in these regions, we’re able to provide a unique offering to this underserved sector. In doing so, we aim to have a big social impact, reduce carbon emissions, create jobs,...

  • Lead Researcher

    1 week ago

    Sandton, South Africa Talent Sam Full time

    We’re looking for a detail-oriented, tech-savvy **Lead Researcher** to join our team full-time. You’ll be responsible for supporting our sales team by delivering both custom, high-value research and overseeing large-scale data collection using top-tier lead gen tools. This is a key role in our Research department, working closely with the Head of...