Reservations Inventory Manager

**Reservations Inventory Manager** **The Rockefeller Hotel and Residence** **Job Summary** The Reservations Inventory Manager plays an integral role in the successful drive of room revenue by maximizing the hotel's room categories to achieve the hotel's budgeted Average Daily Rate (ADR) and Revenue Per Occupied Room (RevPAR) goals. This position works closely with the Revenue Team to identify and implement revenue strategies in the marketplace. The team member also works closely with front office and reservations to execute the hotel's revenue management strategy. We require a well-rounded and reliable individual that would enjoy working in a fast-paced environment and act as a liaison between hotels, reserves and our guests. **Duties and Responsibilities** - Maintain an up-to-date knowledge of room availably, rate, and promotions to provide information and suggestions to the Team. - Ensure all inquiries are converted by ensuring that reservations accurately enters data into the property management system. - Oversees the process reservation requests from travel agents, online booking sites, and other third-party sources. - Ensures the correct handling of cancellations and modifications in accordance with company policy - Keep abreast on industry trends, competitors and developments and recommend improvements in products, services and policies. - Assist in training new employees on reservation procedures. - Generate various reports related to reservations, occupancy and revenue as requested. - Up-selling, when appropriate, by developing special packages, or higher room category. - Assist & maintain an efficient administration system within the department. - Ensure all quotations are followed up on in a timeous manner to ensure maximum revenue. - You may be required to manage room blocks and all sizes of group bookings. - Actively endeavour to seek and resolve guest complaints, where necessary, exercise judgement and escalate it to management. - Ensure that the correct rates are quoted and established within the limits of the authorized rates negotiation procedure. - Report any rate, system discrepancies and all overbookings. - Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability. - Making sure all internal worksheets are actioned by the various departments or HO, and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc. - Ensure accurate and detailed capturing of bookings. - Ensure guest feedback to Guest Relations Department is sent. - Efficient and fast support to our operations team for general assistance & queries regarding reservations. - Expert on the topic to answer all questions about company policies, procedures, and services internally & externally. - Training and spot checking on the updating records of guest checkouts and billing charges - Generate daily, weekly, and monthly reports as needed. - Cross-train in other areas of the department to provide coverage during peak periods or absences. - Update the revenue board on a weekly basis - Monitor the releasing of allocations. - Ensure that the process of merging of profiles, ensuring profiles are correct and updated is followed. - Assist with follow up on OTA payments - Cross reference daily > 7 days out arrival checks against each platform to ensure the bookings are correct on our PMS. - Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures **Core Competencies** - Exceptional time management, communication skills, and customer service - Opera experience is essential - Meticulous attention to detail, proven administration and exceptional organisational skills - Adaptability and flexibility - Feel comfortable working in a fast-paced environment requiring multitasking and problem solving. - Presentable, well-spoken & professional individual. - Act in good faith & in the best interest of the Company at all times. **Job Types**: Full-time, Permanent **Experience**: - Reservations management: 2 years (required)