Estates Officer

**Job Classification**
- Job Family- Sales and Services
- Career Stream- Fiduciary
- Leadership Pipeline- Manage Self: Technical
- FAIS Affected**Job Purpose**
- To administer deceased estates and to add value to the business by referring sales leads to the rest of Nedbank Group so as to create holisitic value proposition for our clients

**Responsibilities**:

- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Ensure that all estates assets are insured against loss.
- Draft a cash reconciliation statement which is checked for correctness by management before any cash distribution.
- Update stats and have monthly meetings with Management to identify possible risks.
- Get equity mandates from the heirs before liquidating any assets.
- Explain the deceased estates administration process to the heirs and manage their expectations; by regular and ongoing communication.
- Engage our internal clients (NFP; PFA) by keeping up to date with regular progress report.
- Responding to client queries and complaints within 48 hours.
- Escalating complaints to Management.
- Foster professional relationships with beneficiaries; intermediaries and others.
- Finalise estates within 12-months to ensure client satisfaction Generate revenue by taking executor's fees.
- Finalise estates within the shortest possible time to maximise profits by making use of statistics progress report.
- Receive all relevant documents from the heirs and send them to the relevant authorities for processing.
- Take control of the deceased assets and ensuring that thery are allocated to the lawful heirs.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge and sharing knowledge with team.

**People Specification**
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- Post Graduate Diploma: Financial Planning.- Essential Certifications- Preferred Certifications- Minimum Experience Level- 3-5years in legal / banking environment

**Technical / Professional Knowledge**
- Microsoft Office
- Administrative procedures and systems
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
- Behavioural Competencies- Customer Focus
- Work Standards
- Collaborating
- Communication
- Managing Work
- Building Partnerships
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_