Warehouse / Branch Manager

**MAIN PURPOSE**

Responsible for managing all aspects of the tyre warehouse, including sales, customer service, staff management, inventory control, and ensuring the shop operates efficiently. They must ensure the shop meets its sales targets while providing high-quality service to customers, maintaining a safe and organized work environment, and ensuring adherence to health and safety regulations.

**KEY OUTCOMES**

**1. Shop Operations Management**:

- Supervise daily operations of the shop, ensuring smooth and efficient functioning.
- Ensure adherence to company policies, procedures, and standards.
- Oversee tyre fitting, balancing, alignment, and other related services.
- Maintain high levels of customer satisfaction by providing excellent service and addressing customer inquiries or complaints.
- Manage scheduling of tyre fitting and other services, ensuring timely and efficient service.
- Ensure IBT’s are updated and finalised.
- Overseeing container and link loads, i.e. packing and unpacking.

**2. Sales and Revenue Management**:

- Recommend tyres and services based on customer needs, providing professional advice.
- Upsell additional products such as maintenance services, car accessories, and tyre warranties.
- Monitor pricing strategies and inventory levels to optimize revenue.
- Asssist with quotations to house customers.

**3. Inventory Management, and Procurement**:

- Maintain accurate inventory records for tyres, tools, equipment, and supplies.
- Order new stock in a timely manner to avoid shortages or excess stock.
- Approve all Commercial Purchase orders on Sap.
- Approve price changes, and credit overs etc for Cicstech.
- Invoicing of customer orders, i.e. Volvo, Scania and NMI.
- Regularly check stock levels and ensure proper storage of tyres and related equipment.
- Conduct inventory audits to track discrepancies and adjust records as necessary.

**4. Staff Supervision and Development**:

- Manage, train, and supervise staff, including tyre fitters, salespeople, and other team members.
- Create and maintain work schedules for employees to ensure adequate coverage during business hours.
- Conduct regular performance reviews, provide feedback, and identify opportunities for staff development.
- Assist with Discipline, staff conflicts and issues that arise with the team.
- Encourage teamwork and a positive work environment.

**5. Health and Safety Compliance**:

- Ensure all health and safety regulations are followed, including the safe handling and disposal of tyres and hazardous materials.
- Maintain a clean and organized work area, both in the workshop and the customer-facing areas.
- Implement procedures to prevent accidents or damage to vehicles during servicing.

**6. Customer Relationship Management**:

- Develop and maintain positive relationships with customers to encourage repeat business and customer loyalty.
- Handle customer inquiries and complaints in a professional manner, ensuring resolution to their satisfaction.
- Promote customer loyalty programs, promotions, and special offers.

**7. Financial Management**:

- Prepare reports on shop performance, including sales, inventory, and customer feedback.
- Handle cash transactions, process payments, and ensure the safe handling of financial records.

**COMPETANCIES**

**PERSONAL LEADERSHIP**

**BEHAVIOURAL DESCRIPTION**

**PROFICIENCY LEVEL**

**Communication**

1. Speaks fluently in team meetings by presenting information.

3.Effective communication on staff and management WhatsApp groups, and presentation and submission of appropriate information.

**Planning and Organising**

1. Organises and prioritises work.

2. Sets goals and objectives to be achieved within a set time frame.

**Detail Orientation**

1. Pays attention to work standards.

2. Minimises errors and ensures work is done correctly the first time.

**Team orientation**

1. Contributes to team effectiveness and efficiency through delivering on their role.

2. Works co
- operatively with others.

3. Supports team members and gives valuable input to discussions or ways of working.

**Customer Service Orientation**

1. Anticipates and responds to customers’ needs fast and effectively.

2. Assists in resolving problems before escalating to the next level.

**Honesty and Reliability**

1. Proactively identifies ethical implications of one’s behavior.

2. Makes decisions and takes action consistent with the organisations ethics and values.

**JOB REQUIREMENTS**
- Grade 12
- Any certifications related to automotive service or tyre fitting are a plus.
- Previous experience managing tyre company/warehouse/distribution centre.
- Proven Track record in the tyre industry is essential.
- Being able to use and instruct employees on how to use machinery.
- Proven experience in tyre shop management, automotive sales, or a related field.
- Strong leadership and managerial skills.
- Good understanding of inventory management and financials.
- Knowledge of tyres, automotive repairs