Sales Learnership

**Introduction**
- Metropolitan is one of the oldest financial services brands in SouthAfrica. With a 127-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.Metropolitan operates inSouth Africa, but the brand is also present in 7 African countries including, Namibia, Botswana,Kenya, Ghana and Lesotho.Metropolitan provides financial wellness solutions that meet the needs of low-income clients,including funeral insurance,health, savings, hospital cash-back cover, retirement solutions and life insurance.

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- To develop theoretical knowledge and practical skills through a comprehensive learnership program which enables professional growth, and fosters a foundation to increased employment opportunities.

**Requirements**:

- Matric or NQF 4 qualification.
- Successfully completed Mathematics or Mathematical Literacy with a minimum score of 40%.
- Passed both English and another South African language with a minimum score of 40%.
- Demonstrate a solid understanding of digital tools and technologies.

**Skills**:

- Communication skills (written andverbal)
- Customer service skills
- Data entry skills
- Computer skills
- Time management skills
- Checking skills

**Duties & Responsibilities**
- PROCESS
- Participate actively in classroom sessions and practical on-the-job training, aligning tasks with the requirements of the learnership program.
- Develop a deep understanding of the company's products, policies,and procedures, crucial for successful on-the-job training activities.
- Compile a comprehensive portfolio of evidence, meticulously prepared for submission to SETA.
- Maintain detailed logbooks forwork-based learning, ensuring a thorough record of practical experiences.
- Successfully complete formative and summative assessments,achieving the required proficiency level.
- Demonstrate adeptness in utilising company systems and grasping operational processes,ensuring efficient workflow.

CLIENT
- Foster and nurture relationships with clients, internal, and external stakeholders, cultivating a network built on trust and respect.
- Adhere to service level agreements for clients and stakeholders, managing expectations effectively.
- Provide recommendations for enhancing client service and ensuring fair treatment,proactively improving service quality.
- Participate in a culture promoting meaningful relationships,encourage open feedback, and uphold exceptional client service standards.
- Monitor and enhance turnaround times and quality standards,swiftly resolving issues to elevate client service delivery.
- Drive the achievement of client service delivery goals, aligning with predefined standards for Expert advice and service.
- Manage client queries efficiently,ensuring accurate resolution and utilising feedback to refine client service and operational processes.

PEOPLE
- Building strong relationships and fostering positive expectations among colleagues.
- Positively influence and support change initiatives.
- Encourage a culture of innovation,actively developing, sharing, and implementing new ideas within the team.
- Promote a work-centric mindset,emphasising productivity, service excellence, and quality management.
- Take ownership of career development, proactively driving personal and professional growth opportunities.
- Exhibiting the core organisational values consistently

FINANCE
- Identify solutions to enhance cost-effectiveness and operational efficiency, driving financial prudence.
- Escalate unresolved policy and governance compliance issues,facilitating thorough investigation and resolution.
- Participate in risk identification processes, communicating recommendations effectively inrelevant forums

**Competencies**
- Examining Information:

- Thinking Positively
- Following Procedure
- Interacting with People
- Embracing Change
- Upholding Standards
- Articulating Information
- Team Working