Myriad Digital Coordinator

**Introduction**

Myriad Digital is looking for a dynamic Digital Coordinator looking to grow their career. Myriad Digital aims to increase the life insurance client base through bringing sound and trusted advice to clients through digital solutions. Myriad is Momentum's market-leading life insurance product, providing life cover to clients in South Africa. Our Myriad product aim in partnering with our clients on their journey to success. We strive to find opportunities in every risk and ensure that current and potential clients can benefit from our innovative solutions. Part of the reason why Myriad has the unique ability to develop superior, forward-thinking products and benefits is because we make it our business to understand our clients' varying needs.

**Role Purpose**

Ensure the smooth running of the Digital Client department by providing effective administrative assistance to the Executive, Heads with their respective team members.

**Requirements**:
Grade 12 or equivalent qualification.

Office administration or secretarial qualification.

2-3 years' relevant experience (essential)

Financial services experience (desirable)

Experience in using different digital tools to engage and enable more effective with team members (such as teams, slack, canva,)

**Duties & Responsibilities**

**INTERNAL PROCESS**
- Manage all incoming queries, calls and SLAs of the team by assigning, directing and escalating all queries.
- Manage the financial administration function for the team by processing invoices, journals and other financial transactions within agreed timeframes and in line with finance processes.
- Consolidate and report on all financial transactions, in line with the allocate budget.
- Reconcile and maintain supplier accounts and records to ensure good standing.
- Arrange detailed travel arrangements and compile all the relevant documentation for travel-related meetings for the team.
- Co-ordinate all the components (logistics, catering etc.) of events, meetings and functions within budget and specifications for the team.
- Escalate faults and other housekeeping issues with the relevant service provider and ensure queries are resolved within the given timeframes.
- Order and control office supplies, refreshments and equipment, in line with budget parameters.
- Develop and maintain relevant databases and records for the team, for ease of reference and retrieval of data.
- Support the induction activities for new staff members, by proactively managing and coordinating relevant activities and resources.
- Diary management for team, as per individual team member requirements.

**CLIENT**
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

**PEOPLE**
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.

**FINANCE**
- Contribute to the financial planning process within area.
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

**Competencies**

Written and verbal communication.

Problem-solving skills.

Planning skills.

Interpersonal skills.

Microsoft Office.

Time management skills.

Coordination skills.

Attention to detail.

Event management skills.

Project management skills.