Quality and Risk Manager

Department: Quality and Risk Management

Reporting to: Chief Operations Officer

**Position Summary**
- Manage and lead the Quality and Risk Management Department including Occupational Health and Safety in order to achieve the company business strategy and direction.
- Develop, implement, and maintain the company Quality Management System aligned to ISO9001:2015 standards
- Ensure the Occupational Health and Safety Management System is maintained and complies with legislation and ISO45001:2018 standards
- Manage, implement and administer the risk management programme and reporting to business leadership

**Key Accountabilities/ Principal Responsibilities**

Focus on the continued improvement for Risk and Quality Assurance in the company, by means of continually entrenching the documented Quality Management System and OHS Management System.

**Risk Management Programme**

1. Assess the overall business inputs and outputs as well as internal and external potential and actual risks, and maintain the risk management programme including mitigation solutions and improvement opportunities

3. Monitor and measure risk treatment recorded on the risk register and provide progress reports to business leadership

4. Develop and implement training for the risk management programme to all relevant staff within the business

**Quality Management System**

1. Develop, implement, review and maintain the quality management system to ensure effectiveness within the business environment. This includes goals, objectives, policies, procedures and processes, and supporting documentation for each business workstream

2. Implement and maintain QMS compliance as required by specific contracts between the company and external stakeholders

3. Facilitate engagements with relevant internal and external stakeholders

4. Implement programmes to allow for the management of risk, internal auditing, corrective action, process effectiveness and continual improvement management within the company and external stakeholder environment

5. Identify improvement opportunities and develop solutions with resources to plan new or revise processes and procedures

6. Review and compilation of performance reports for executive management

7. Develop and implement training of the quality management system to all staff within the business

8. Continuously promote the quality management system implementation within the business

9. Develop and implement client and customer satisfaction assessments

10. Implement and undertake internal audits to ensure compliance and reporting thereof.

11. Drive non-compliance findings to closure

12. Ensuring vendor management is implemented

13. Manage staff within the Quality and Risk Department

14. Provide ad hoc services as and when required

**OHS Management System**

1. Management of the OHSMS that is implemented by the OHS representative

2. Implement and maintain OHS compliance as required by specific contracts between the company and external stakeholders

3. Monitor the effectiveness and compliance of the OHSMS

4. Review and submit monthly OHS reports for compliance and risk mitigation

5. Participate in relevant internal and external OHS meetings

6. Strategise with the OHS representative to ensure seamless integration, especially for internal auditing processes, document control and record keeping, management reviews and reporting processes

7. Performance reporting to executive management on OHSMS effectiveness

8. Maintain a legal register and use this in conjunction with OHS representative to continually assess legal compliance within the company and the contracts between various stakeholders

**Key Skills and Experience**
- Relevant degree in business management or inthe QHSE field
- 10 years’ developing, implementing, and maintaining quality management systems experience at a management level aligned to ISO requirements
- 10 years’ risk management experience
- 5 years’ experience with health and safety management systems including the OHS Act and legal liability
- Understanding the property management and facilities management services environments
- Developing and implementing business process modelling
- Understanding tenders, contracts and SLA requirements
- Good grasp of vendor management
- Excellent analytical and problem-solving ability
- Strong effective administrative and organisational skills at management level
- Computer literate (MS Office)
- Advanced document formatting skills
- Manage work effectively to ensure that work is completed efficiently
- Excellent English writing skills including editing and proofreading skills
- Meticulous attention to detail
- Commitment to accuracy and quality
- Strong presentation skills
- Strong digital skills
- People and Management Skill
- Resource management
- Build and develop resource capability
- Demonstrate self-motivation
- Leadership skills
- Strong collaborative skills in a diverse environment
- Independent and strategic thinking
- Role mode