Network Infrastructure Manager

The Faircape Group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, Utility Management, infrastructure installation, Property Management and related activities.

Faircom, part of the Faircape Group, is a leading Internet Service Provider (ISP) and Fibre Network Operator (FNO) that connects you to the Internet through high-speed & uncapped fibre solutions, wireless fibre packages and VoIP connections. We work with leading underlying infrastructure providers (including our own) which boasts a connection to the various Data Centres both locally and Internationally.

We are looking for a **Network Infrastructure Manager **to manage all data and node rooms, management of new build ISP installations, managing small teams of wireless and cable installation technicians

**Duties will include but are not limited to the following**:

- Documenting and reviewing all policies & procedures relative to the department
- Developing and implementing IT policy and best practices guides for the organisation
- Change control for new hardware / configurations
- Hand-Over Documentation
- Perform system audits and identify areas requiring improvements
- Adherence to standard operating procedures

Commercial / Customers
- Relationship management
- Ensuring that the business products & service offerings stays competitive and in line with market related offerings
- Client Communications

Staff Management
- Overall management of the IT Department, providing direction and task assignments
- Identifying & developing requirements for team training, skills and growth
- Deadline tracking
- Performance appraisals
- Staff upliftment

MMR / Node rooms
- Management of all data rooms and node rooms
- Documentation of node rooms
- Management of new ISP builds
- Managing teams of cable and wireless technicians
- Keeping track of outages and responding accordingly
- New builds and design, installations and commissioning(infrastructure)
- Scheduled changes
- New infrastructure hardware procurement

Last mile installations
- Management of last mile fibre installations
- Documenting all areas of work
- Open access procedures, dealing with ISP
- Project management of fibre projects
- New builds and design, installations and commissioning

Wireless installations
- Management of wireless installations
- Documenting all areas of work
- Project management of wireless roll-outs
- New builds and design, installations and commissioning

**Qualifications**
- Bachelor's degree in Information Technology or equivalent would be advantageous
- Mikrotik Qualification beneficial
- Wireless Certificate beneficial

**Experience and knowledge**
- Proven work experience in a similar role
- Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
- ISP or telecommunications background, management and good understanding of Wireless High-Sites and Fibre Node rooms
- Ensuring the physical network is well planned, documented, redundant and secure
- Installing key infrastructure in the network such as core switches and routers
- Facilities management, stock, procurement
- Ensuring that all infrastructure adheres to the TIA/EIA 568-B standard
- IPv4 and IPv6 addressing and subnetting
- Fibre and ethernet technologies
- Experience with backup and UPS technologies
- Wireless PtP, PtMP and backhaul technologies
- Routing protocols, e.g. OSPF and BGP
- Routing filters
- Tunnelling, e.g. EOIP / PPTP etc.
- Brands such as Juniper, Mikrotik, Cisco, Dell, HP, Ubiquiti
- Peering relationships
- Technical IT based experience (Phones, laptops, PC’s, VOIP, WIFI etc)

**Skills and attributes**
- Excellent communication skills (verbal and written)
- Proven organisational and administration skills
- Customer service orientated - ensuring corporate and residential customers are happy
- Ability to manage multiple projects simultaneously
- Project management skills
- Ability to manage a team
- Able to work well within a team and individually
- Deadline driven
- Results oriented, high energy, self-motivated
- Ability to convey technical knowledge, liaise with providers and deal with issues proactively

**Specific requirements**
- Must have a valid drivers licence and reliable vehicle
- Clear health record
- Clear criminal record
- Clear credit record
- Contactable references

Working hours are Mondays to Fridays from 08h00 to 17h00 with a 45 minute lunch break. Due to the nature of the position, you will be required to be on call on a rotational basis.

We offer Barista produced coffee available all day to all our staff at Claremont.

Salary on offer from R 65 000 Cost To Company per month. The amount offered will be dependent on qualifications, experience and other market-related factors.