IT Infrastructure Administrator

The Faircape Group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, Utility Management, infrastructure installation, Property Management and related activities.

Faircom, part of the Faircape Group, is a leading Internet Service Provider (ISP) and Fibre Network Operator (FNO) that connects you to the Internet through high-speed & uncapped fibre solutions, wireless fibre packages and VoIP connections. We work with leading underlying infrastructure providers (including our own) which boasts a connection to the various Data Centres both locally and Internationally.

We are looking for a well seasoned** IT Infrastructure Administrator **that will be responsible for the day-to-day management of a small team of wireless and cable installation technicians as well as our internal IT team. The successful incumbent will ensure the smooth running of the IT Infrastructure, Operations, Data/Node rooms and new ISP installations.

**Duties will include but are not limited to the following**:
Commercial / Customers
- Manage client relationships
- Ensure that client queries are responded to within a timely manner
- Ensure that business products & service offerings stays competitive and in line with market related offerings

Staff Management
- Overall management of the IT Department
- Manage the following staff complement
- 4 Cabling Technicians
- 1 ISP Support Technician
- 2 Desktop Support Technicians
- Schedule technicians for installations and site visits
- Provide guidance and task assignment to staff
- Identify training needs, motivate and uplift staff
- Draft, review and implement IT policies and procedures for the organisation
- Ensure that staff adhere to standard operating procedures

MMR / Node rooms
- Manage all data rooms and node rooms by ensuring that the team documents all equipment in each room and follows maintenance procedures so that all equipment is correctly maintained, labelled and managed to the standard required for a first-tier network provider(TIA/EIA-568-B)
- Manage new ISP builds
- Regular reporting on the status of infrastructure health
- Identifying and planning upgrades of network infrastructure and implementation thereof
- Ensure that scheduled changes take place and are completed
- Investigate new infrastructure hardware on an ongoing basis that could improve both the company or customers and provide reporting

Last mile installations
- Management of last mile fibre installations
- Project management of fibre projects
- New build design, installations and commissioning

Wireless installations
- Management of wireless installations
- Project management of wireless roll-outs
- New build design, installations and commissioning

**Qualifications**
- Bachelor's degree in Information Technology or equivalent would be advantageous
- Mikrotik Qualification beneficial
- Wireless Certificate beneficial

**Experience and knowledge**
- Proven work experience in a similar role
- ISP or telecommunications background, management and good understanding of Wireless High-Sites and Fibre Node rooms
- Project management experience is advantageous

**Skills and attributes**
- Excellent communication skills (verbal and written)
- Proven organisational and administration skills
- Customer service orientated - ensuring corporate and residential customers are happy
- Ability to manage multiple projects simultaneously
- Leadership skills
- Deadline driven
- Results oriented, high energy, self-motivated
- Ability to convey technical knowledge, liaise with providers and deal with issues proactively

**Specific requirements**
- Must have a valid drivers licence and reliable vehicle
- Clear health record
- Clear criminal record
- Clear credit record
- Contactable references

Working hours are Mondays to Fridays from 08h00 to 17h00 with a 45 minute lunch break. Due to the nature of the position, you will be required to be on call on a rotational basis.

We offer Barista produced coffee available all day to all our staff at Claremont.

Salary on offer from R 55 000 Cost To Company per month. The amount offered will be dependent on qualifications, experience and other market-related factors.
- To see more about Faircape and what we have to offer go and look at our informative website_
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