Manager: Workshop E-z-go Cape Town

E-Z-GO is a global leader in light transportation, originally founded in 1954 in Augusta, Georgia, USA. It specializes in manufacturing golf carts, utility vehicles, personnel shuttles, and material-handling machines.

In South Africa, E-Z-GO offers:

- **Electric and petrol golf carts**:

- **Utility and hospitality vehicles**:

- **Rental and refurbished options**:

- **Parts and accessories**:

- **After-sales service and support**

E-Z-GO, has an exciting opportunity available for a Workshop manager at the Cape Town branch.

**Position Overview**:
The Workshop & Parts Manager is responsible for overseeing all workshop operations, ensuring efficient scheduling of technicians and driver, accurate stock management, effective supplier relationships, and excellent customer service. This role plays a key part in maintaining high-quality and timely service and cart delivery.

**Specific Role Responsibilities**:
**Workshop Management**
- Ongoing high level communication with customers both written and telephonically.
- Costing and sending out quotation to customers.
- Plan and allocate the daily schedule for workshop technicians.
- Monitor workflow and turnaround times on services, repairs, and refurbishments.
- Review and capture service reports from technicians.
- Maintain workshop productivity and safety standards.
- Ensure quality control on all carts leaving the workshop.
- Excellent Customer Liaison
- Handle complaints professionally and promptly, ensuring customer satisfaction.

**Parts & Inventory Control**
- Order stock and parts from head office and approved suppliers.
- Receive stock, verify accuracy against delivery notes/invoices, and book it into stock systems.
- Monitor stock levels continuously and reorder in time to avoid shortages.
- Manage ordering, booking out, and stock control of all parts.
- Track parts usage against job cards and invoices.
- Maintain accurate records in the stock management system.
- Conduct regular stock takes and reconciliation.
- Act as the main contact for customers regarding workshop and service-related queries.
- Provide updates on job progress, timelines, and costs.

**Finance & Administration**
- Ensure all service and repair jobs are properly costed, invoiced, and paid before refurbishment or release of carts.
- Assist in preparing workshop budgets and controlling operating expenses.
- Maintain accurate workshop records for reporting and auditing purposes.
- Managing the entire warrantee processes.

**Supplier & Stakeholder Relations**
- Manage relationships with external suppliers (e.g., golf cart covers, spray painting, upholstery, etc).
- Source competitive quotations and negotiate pricing where needed.
- Ensure suppliers meet quality and delivery standards.

**Team Leadership**
- Ensure technicians are equipped with sufficient work clothing, tools, and resources to perform their duties effectively.
- Lead, motivate, and develop workshop staff and technicians.
- Monitor performance and provide feedback/coaching.

**Fleet Management**
- Ensure company vehicles are regularly serviced, repaired, and maintained in roadworthy condition.
- Manage renewal of vehicle licences and roadworthy certifications.
- Track and pay traffic fines promptly.
- Maintain accurate fleet records, including service histories, insurance, and operating costs.
- Monitor fuel usage and efficiency where applicable.

**Qualifications and Experience**:
**Minimum Experience**:

- 5 years’ experience in workshop management or a similar role.
- Mechanical/technical background (automotive, golf carts, or related).
- Strong parts management and inventory control experience.
- Exposure to customer service.
- Exposure to supplier negotiations.

**Minimum Qualification**:

- Grade 12, NQF Level 4 or equivalent

**Preferred Qualification**:

- Trade and occupational qualification

**Minimum Requirement**:

- Valid unendorsed driver’s license
- Computer literacy with high level of accuracy.
- Working knowledge of Basic Conditions of Employment (BCEA).
- Technical competence across diverse brands - an advantage.

**Skills and Personal Attributes**:
**Competencies**:

- Communication skills, including telephone skills
- Interpersonal Effectiveness
- Workshop Operations Expertise
- Administration Skills
- Task/Priority Management
- Attention to Detail
- Accuracy
- Business Understanding
- Planning and Organising Skills
- Problem solving and Query Resolution
- Team player
- Working under pressure
- Deadline Driven/Results Orientation
- Occupational Health and Safety
- Empowering people
- Driving results
- Remaining composed
- Conflict management
- Managerial competence
- Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.

**Personal Attributes**:

- Committed
- Professional
- Resilient
- Project a professional, mature and positive image during all interactions.
- Friendly but firm and maintain emotional control with all business dealings.
- Very comfort