New Business Helpdesk Consultant

Who are we?
The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle
- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life
- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms. What will you do?
Under general supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents and maintaining records and files. Routines are generally prescribed and supervision is readily available.
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters - Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office - the group provides many opportunities for growth and development. What will make you successful in this role?
Under general supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents and maintaining records and files. Routines are generally prescribed and supervision is readily available.
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters - Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office - the group provides many opportunities for growth and development. Qualification and Experience Plans and aligns - Contributing dependently Communicates effectively - Contributing dependently Action orientated - Contributing dependently Optimises work processes - Contributing dependently Being resilient - Contributing dependently Customer focus - Contributing dependently Collaborates - Contributing dependently Cultivates innovation - Contributing dependently Drives results - Contributing dependently Grade 12 with 1 to 2 years related experience. Tell me about a time you succeeded in an initiative by collaborating with others? Describe a time when the only way to achieve your individual goals was to ask for help from others? Tell me about a time when you became defensive or irritated and were able to successfully regain your focus? Tell me about a time when someone or something caught you by surprise and caused your goals to be blocked? Tell me about a time when you identified an opportunity to innovate during the early stages of a project or process? Describe your most creative contribution to the organization? Tell me about a time when you almost lost a customer and had to turn the situation around? Tell me about a time when you went the extra mile for a challenging customer? Describe a time when you pushed harder for results than others around you? Tell me about a time when you got results when others tried and failed? Describe a project or issue you were eager to address, yet first needed others’ buy-in? Tell me about a time you had to decide between more planning or taking immediate action? Tell me about a time you had to change plans during a project/task you were doing to prioritize something unexpected? Tell me about a time when you planned and organized a complex task or project from start to finish? Describe the impact of a work or process improvement you made? Describe a time when you found yourself caught in an inefficient process and had to figure out a better way? Tell me about a time when you had to communicate the same information to different audiences and had to vary your style for each? Tell me about a time you were involved in a task that required you to communicate clearly and quickly? Processing transactions and conduct simple calculations Data collection and analysis Record keeping, filing and maintenance of databases Maintain work standards and quality verification Knowledge and Skills Plans and aligns - Contributing dependently Being resilient - Contributing dependently Grade 12 with 1 to 2 years related experience. Tell me about a time you succeeded in an initiative by collaborating with others? Processing transactions and conduct simple calculations Communicates effectively - Contributing dependently Customer focus - Contributing dependently Describe a time when the only way to achieve your individual g