Manager: Development Services

Duties/Pligte
**Business process management**:

- Managing and delivering comprehensive support services to achieve development, alumni and institutional fundraising objectives at Stellenbosch University - both

to senior University leadership and the Division's fundraising and alumni professionals
- Together with the Senior Director, developing and implementing creative, efficient and supportive service strategies for the portfolios that should include business

intelligence forecasting, prospect research and qualification, donation and alumni participation record-keeping, and financial and records management
- Managing the internal systems of donor prospect identification, cultivation and solicitation, and events record-keeping and stewardship practices, with a strong

emphasis on pipeline development for major and corporate gifts prospects and better alumni engagement
- Driving the implementation of key initiatives and ensuring that measurable outcomes are achieved
- Managing competing priorities for the Department on items to be delivered to support business processes.

**Technical expertise**:

- Developing, reviewing, interpreting and advising staff on office policies and data governance procedures, especially the Protection of Personal Information

Act (POPI in South Africa and General Data Protection Regulation, or GDPR, in Europe), as they pertain to records management, to reach 100% compliance
- Incorporating evidence-based decision-making with respect to the CRM services and its potential limitations
- Interfacing with the Finance Department and general ledger accounting staff regarding financial reporting
- Engaging with service providers to ensure that end-to-end solutions are implemented
- Addressing complex challenges and ensuring that queries are dealt with timeously.

**Objective setting and responsibility**:

- Ensuring that the items delivered within the Department are aligned with the DAR direction/roadmap and are supportive of objectives and goals
- Making day-to-day judgement calls on matters at departmental level, to determine the priority of requests and the backlog, and the roadmap for developments
- Identifying and defining the immediate, short and long-term objectives/plans associated with the provision of service by establishing specific measures to enable

and guide the Unit to plan,** **manage and/or prioritise outcomes. Managing and controlling these professional, technical and operational outcomes, particularly
related to the provision of support and the quality of data and research
within the development services unit
- Creating a roster of continuous improvement of the data system, based on requests from internal users, experience of use and functional needs, as well as the

operating capacity of the CRM system. Regularly disseminating functional and operational information on the immediate, short and long-term objectives and current developments, problems and constraints to manage business expectations and proactively mitigating risks.
- Building and maintaining business stakeholder relationships and being a strong team player within the environment. This includes scoping, planning and

benchmarking through consultation with various stakeholders. Liaising with stakeholders to determine priorities and** **effective solutions to meet end-user

requirements, particularly to ensure that deadlines are met. Evaluating and implementing corrective measures to address any

deviations from expectation
- Participating in various meetings (internal and external) as a team player and providing comments or opinions on matters affecting or concerning the functionality

of the CRM system and development services function.**
**Responding, by collection information and/or by conducting the necessary investigation/research, to enquiries on and concerns about service delivery from users.

Encouraging, motivating and developing the whole DAR by introducing systems that will produce meaningful reports, and providing input into overall DAR

objectives.

**Team performance management**:

- Developing and managing the key performance indicators and outcomes of personnel within the Development Services Department by planning and determining

operational outputs, timeframes and responsibilities assigned to staff
- Leading and developing the Development Services team, identifying the skills gaps within Development Services, and completing work and developmental plans

with clearly defined objectives for existing staff
- Ensuring that a climate conducive to promoting and sustaining high performance levels is cultivated and that positive contributions to the Development Services'

service level objectives and outcomes are achieved
- Measuring staff performance against agreed objectives and providing counselling, and consulting with personnel on targets and standards as indicated in the work

agreements
- Ensuring adequate staff capacity, skills and pipelines, and driving improvements in team engagement