Customer Care Agent

2 weeks ago

Stellenbosch, South Africa Urang Full time

**Job Title**:
**Customer Care Agent**

**Location**:
Hybrid (Western Cape -South Africa)
**Department**:
**Company Overview**:
Urang Property Management Limited is a London-based property management agency overseeing more than 10,000 residential units across the city and its surrounding areas. To support our growing portfolio, we have built a strong in-house support team, including customer care specialists.
Most of our support staff are based in South Africa, working through Block Management Solutions. We also maintain a co-working space in Stellenbosch, which is available for occasional team meetings.

**About the Role**:
As our Customer Care Team continues to expand, we are looking for a Customer Care Agent to join us in providing exceptional service to residents. This role involves handling inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction.

**Key Responsibilities**:

- Answer all incoming calls and web messages from residents.
- Log issues in the CRM/ticketing system and escalate when necessary.
- Provide residents with information on service charges, maintenance, and property rules.
- Follow scripts and resolution guidelines for common queries.
- Ensure fast and professional responses to all inquiries.

**What We’re Looking For**:

- 3+ years of customer service experience.
- Excellent communication and active listening skills.
- Tech-savvy with experience using CRM and ticketing tools.
- Ability to handle high call volumes efficiently.
- Experience in property management and maintenance (desirable).

**Salary & Benefits**:

- Salary: ZAR 15,000 - 20,000 per month (depending on experience).
- Contract: Permanent, hybrid role.
- Working Hours: Monday - Friday, supporting UK Business hours (9am-6pm London time)

**_ Please note:_**_This role will require _**_3-4 days _**_of _**_office attendance _**_initially to ensure a smooth setup and comprehensive training. Once fully established, office attendance may reduce to 2 days per week, depending on how things progress._

**Additional Requirements**:

- Internet Access: A stable and reliable internet connection is required, including during extended load-shedding periods.

**Why Join Us?**
- Full training provided.
- Opportunity to work in a dynamic and growing industry.
- Be part of a supportive and collaborative team.
- Gain valuable experience in property management customer service.

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