Front Office Manager/ Events Co-ordinator Position

KAROO COUNTRY HOTEL AND GLAMPING FACILITY

A popular and historic Karoo farm Hotel and Glamping facility situated 2 hours from Cape Town, is looking to appoint a full-time live in Front of house supervisor & events co-ordinator:
FRONT OFFICE SUPERVISOR
- 5 - 10 years’ experience within a Hotel / Lodge in a similar role
- Familiar with general hotel booking systems
- To assume full responsibility for the overall Front of House property operations, which includes Reception, Departmental Staff supervision/guidance and Guest Relations
- To be readily available to deal with all guest queries and complaints.
- Calm under pressure
- Excellent knowledge and experience with PMS systems
- Good command of English and Afrikaans, written, verbal and computer
- Experience with events planning and activity bookings/co-ordination
- Friendly, courteous, and service-orientated
- Ability to work as part of a team, as well as independently
- Financial management of Front Office and Convenience Store
- Reports to the General Manager or appointed relief

DUTIES & REQUIREMENTS
- Manage and control all operational and financial management aspects of the Front Office, including Reservations, Online and Telephonic enquiries, Night Audit and Convenience store sales
- Act as host manager during Duty Manager Shifts
- Implementation of operating systems, procedures, and guest services
- Maximise Room Revenue
- Liaise with Management and all other property departments
- Effective communication with members of staff as well as guests of the property
- Maximise Room Revenue
- Daily meetings with department staff, and attending regular HOD meetings
- Department Administration Management
- Departmental shift planning & control
- Staff training, appraisals and discipline
- Float handling
- Periodic Room inspections
- Overall presentation of the reception and surrounding public rooms/areas
- Perform other relevant duties as and when requested by management

EVENTS CO-ORDINATOR/RECEPTION ASSISTANT
- Extensive reservations, reception and banqueting sales experience
- Experience with PMS systems
- Familiar with general hotel booking systems
- Friendly, courteous, energetic, and service-orientated
- Calm under pressure
- Performing other relevant duties as and when requested by management
- Good command of English and Afrikaans, written, verbal and computer
- Ability to work as part of a team, as well as independently
- Liaise with Management and all other property departments
- Effective communication with members of staff as well as guests of the property
- Reports to the FOH Manager/Supervisor or appointed relief

DUTIES:

- Be an integral part of the property reception and FOH team
- Act as duty host for all events
- Responsible for every aspect of an event
- Plan event with attention to detail, and financial and time constraints
- Negotiate with vendors to achieve the most favourable terms
- Maximise Event Revenue
- Liaise directly with relevant departments within the property to obtain relevant rates and to ensure that all parties are aware of forthcoming events
- Liaise with the client and attend on-site meetings to discuss the events and suitable/available options
- Compile function sheets for distribution and ensure relevant details are obtained from the client advising and assisting them if necessary
- Participate in meetings with the operations team to discuss the forthcoming events to ensure a smooth handover
- Attend to any queries from the client during the event should the operations team require assistance
- Responsible for pre and post event costing, including food & beverage, hired/outsourced and other related goods and services
- Liaising with all departments and the client; preparing and submitting quotations; negotiating with suppliers.
- Perform other relevant duties as and when requested by management

**Job Type**:
Full-time, live-in position.

Location: Southern Karoo

**Salary**: R18,053.00 - R19,285.00 per month

Application Question(s):

- Willing to relocate and live full time on the property?

**Experience**:

- hospitality: 3 years (required)