IT Applications Analyst

1 day ago

East Rand, South Africa Sydsen Full time

Our client in the
**East Rand** is looking to employ an experienced
**IT Applications Analyst.**

**Requirements**:

- Relevant degree or qualification
- Knowledge of Project Management (PMBOK, Prince II, Agile) principles would be advantageous
- Proven experience in incident management, IT operations, risk management and change management.
- Experience with insurer and broker systems especially System A, but also others such as Brolink, CIMS, Grail etc
- Experience in a variety of data integration technologies ETL, flat files, XML, SOAP, etc.
- Knowledge and understanding of goals and the interdependencies of functional departments and groups
- Knowledge and ability to direct end users with the usage of information technology services to accomplish their work requirements and deliverables
- management, etc.
- Excellent written, oral, instructional, presentation, and interpersonal skills focused on motivation and positive attitude
- Highly self-motivated, directed, and change oriented and works with a sense of urgency, takes pride in their work.

**Key Performance Areas**:

- Provides delivery and support to the IT Applications Manager to deliver IT services
- Communicates related developmental needs within the department and collaborates with other teams and vendors on changes, fixes, and updates
- Manages testing scripts and identifies opportunities for improvement
- Negotiates resolution of conflicting requirements across other business units and/or departments
- Provides regular one-on-one feedback to all members of the team and to the IT Applications Manager
- Evaluates the contents of service tickets on an ongoing basis and make recommendations on end user staff development.
- Provides honest assessment of any team performance problems as needed in a polite manner in a team meeting or in a one on one
- Ensure full adherence to policies and procedures that are compliant with industry and regulatory policies
- Prepares analysis and or proposals for other departments when necessary
- Serves as an internal consultant to other IT management staff and the broader businesses needed
- Assists with the contents of project status reports and overall project summaries
- Ensures daily jobs including backups are run successfully, timeously and takes proactive responsibility to coordinate issues with the business and provides regular feedback on
failed after hours processes.
- Reports anomalies timeously and pro-actively i.e disk space growth, DB locks, indexing and tuning requirements for databases etc.
- Plans, schedules and tracks incidents and change request timelines
- Monitors and reports on progress of his/her own project deliverables to appropriate stakeholder

**_

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