Control Room Operator

7 days ago


Centurion, South Africa Afrirent Auto Full time

**Afrirent Holdings** is seeking a **Control Room Operator** to join our subsidiary, **AfriTracker**. The role involves assisting and supporting projects through effective information management and alarm handling, including battery disconnections, panic alerts, unauthorized exits, and high-risk area monitoring.

If you have experience working in a similar environment and performing similar duties, then this opportunity is for you

**Roles and Responsibilities**
- Monitor and track all AfriTracker vehicles to ensure compliance with approved geo-fenced zones, escalating any concerns or irregularities immediately.
- Track and evaluate driver performance to promote safe and efficient driving behavior.
- Respond to and notify clients of emergency alerts, including vehicle crashes, panic alerts, unauthorized location exits, and battery disconnections.
- Maintain continuous communication with customers, Land Transport Officers (LTOs), and drivers to provide updates and feedback on fleet operations.
- Implement corrective or remedial actions remotely, as per approved procedures.
- Configure and script tracking devices according to client specifications.
- Compile and submit accurate reports on incidents such as:

- Vehicle thefts/hijackings
- Triggered alarms
- Accidents
- Driver behaviour
- Geo-zone movements
- Battery disconnections
- Speed infringements
- Vehicle tracking activity
- Capture and maintain accurate records of telematics installations and de-installations per vehicle.

**Qualifications**
- Minimum: Matric (Gr.12)
- Certificate (NQF level 5) in Office Administration / Microsoft Office will be advantageous
- Diploma (NQF level 6) in Transport / Fleet Management will be advantageous

**Experience**
- _6 months Experience in tracking environment_
- _Ms Office_

**Knowledge**
- Vehicle types
- Computer literate
- Time management
- Automated systems knowledge
- Tracking system knowledge

**Skills**
- Attention to detail
- Focus
- Communication
- Ms Office
- Telephone Etiquette

Pay: From R12 413,00 per month

**Experience**:

- Tracking: 1 year (preferred)

Work Location: In person



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