Field Services Assistant

5 days ago

Cape Town, South Africa Quicket Full time

_Did you know? Quicket provides Africa's leading ticketing, streaming, and fundraising technology platform. With millions of users across the continent, we drive growth in the business, entertainment, cultural, and social sectors, creating jobs and boosting incomes, for individuals and businesses alike. But we don't stop there. We believe in equal access and diversity, and strive to make experiences accessible and enjoyable for all. Let's make a difference together_

**Insight into the Quicket culture**:
We are a dynamic group of individuals who value altruism, curiosity, pioneering, respect, and team spirit. We put our customer’s needs first. We get things done right, done quick(et)ly, and in a fun, friendly, and honest way.

**We are looking for a**:Field Services Assistant

**Responsibilities for this role are**:

- Handle couriers and parcel shipments.
- Unpack, charge, clean, and clear equipment after each job.
- Maintain cleanliness and maintenance of equipment.
- Ensure a clean and organized FS office environment.
- Manage stock control of FS clothing.
- Handle staff clothing deductions.
- Communicate job details to staff.
- Set up equipment and user access for jobs.
- Set up Yoco product and categories.
- Send login details in the tablet Whatsapp group.
- Manage equipment check-in on inventory software.
- Update and complete tasks on Trello/Zoho for team collaboration.
- Perform data clearing, charging, and packing of equipment.
- File job folders and close jobs on Zoho.
- Manage tickets in Yoco backend.
- Add testimonials and event feedback to job records.
- Ensure proper equipment sign-out and sign-in by Supervisors.
- Handle adhoc tasks as needed.
- Ensure devices have SIM cards, data, and proper settings.
- Pack equipment and necessary documentation for jobs.
- Coordinate equipment collection from the office.
- Maintain regular updates and checks of electronic devices.
- Assist with pre and post-event administrative tasks as assigned.
- Work onsite when needed.

**Requirements**:
**The ideal person for this role has**:
Experience and Education
- Prior experience in a similar administrative or operational support role preferred.

Skills and Traits
- Flexibility to handle adhoc tasks and work outside regular office hours, if needed.
- High attention to detail and strong organizational skills.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Physical fitness for packing and courier duties.

**Benefits**

**In addition to being a part of a lively community, here are a few more Quicketeer benefits**:

- Competitive pay
- Free Friday lunch from UberEats
- The day off on your birthday
- Access to mission-aligned upskilling and courses
- Great coffee and good vibes

**Are you who we’re looking for? APPLY NOW and become a Quicketeer

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