Quality Assurance

Quality Assurance Officer ( Call Centre)
- Johannesburg Braamfontein.

Africonnect Marketing (Pty) Ltd is looking for a QA.

The QA ensures that all advisors use the same script, aftercall procedures, and accountability standards.

QA will periodically review sales data, customer surveys, and call logs. QA will use the information to ensure that company sales and service goals are in alignment with quality standards.

Educational Requirements:

- Grade 12
- Data capturing and administration
- Previous experience working in administration / QA
- Excel proficiency

Duties and Responsibilities:

- Completes all administrative duties including interpreting and implementing quality assurance standards, Evaluating the adequacy of quality assurance standards. Devise sampling procedures and directions for recording and reporting quality data.
- Provide feedback on Adhoc non-sales feedback requests.
- Distribute the QA reports at the end of each shift to the Manager.
- Investigate customer complaints and non-conformance issues.
- Collect and compile statistical quality data Analyse data to identify areas of improvement in the quality system.
- Develop and recommend and monitor corrective and preventive actions.
- Prepare reports to communicate outcomes of quality activities Identify training needs and organize training interventions to meet quality standards.
- Coordinate and support on-site audits conducted by external providers.
- Evaluate audit findings and implement appropriate corrective actions Monitor risk management activities.
- Responsible for document management systems Assure ongoing compliance with quality and industry regulatory requirements

**Job Types**: Full-time, Permanent

**Salary**: R3,000.00 - R7,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)