Sales Support Specialist

1 week ago


Germiston, South Africa MCM Management Solutions Full time

We have a vacancy for a customer-focused professional responsible for processing sales and supporting the Sales Team ensuring client satisfaction.
- Identify potential clients, maintain order databases, and update prospect lists.
- Assist the sales team and providing essential support for effective sales operations.
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Provide data and guides to help the sales team
- Develop and monitor performance indicators
- Manage sales tracking tools and report on important information
- Keep record of sales trends
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers' requests to ensure excellent customer service and customer experience
- Suggest sales process improvements

Qualifications and Experience
- Matric or Equivalent required
- Tertiary qualifications in Sales will be an advantage
- 3-5 years relevant experience in Manufacturing
- Proven work experience as a Sales support specialist or Sales support associate
- Hands on experience with ERP and CRM systems
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills

**Job Types**: Full-time, Permanent

Pay: R16 000,00 - R20 000,00 per month

**Experience**:

- Sales Support: 3 years (required)
- telesales: 3 years (required)
- Microsoft Excel: 3 years (required)
- Manufacturing: 3 years (required)

Work Location: In person



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