Manager: Compliance and Investigations

**Listing reference**: track_001205

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**:
Tracker requires the services of a Compliance and Investigations Manager, in the critical services department based our Head Office in Johannesburg. The incumbent will be responsible for comply with applicable legislation, identify and minimize operational risks.

**Job description**:
**Operational Strategy Formulation and Implementation**
- Provides input into strategic decisions and reduce non-compliance risks and possible violations
- Provide strategic decisions to Critical Services function
- Key liaison with external law enforcement bodies (through insights and expertise)
- Ensures Tracker’s operations are compliant with relevant industry bodies
- Ensures that Tracker is compliant with relevant regulations and laws
- Promotes and monitors compliance with the Tracker Code of Business Conduct and associated policies
- Providing summary reports; participating in key meetings; and assisting with coordination of risk assessment and providing triage on investigation matters.
- Report back to the Head of Critical Services, COO and EXCO on the progress of investigations and take proactive corrective measures where required.
- Plan and execute investigations following approved company policies and processes, whilst adhering to relevant laws.
- Write high quality reports for an audience of leaders in the organization up to and including the Executive Committee.

**Financial Management**
- Assume responsibility for all activities and initiatives related to the recovery of motor vehicles.
- Assigns investigations to professional employees and ensures that employees follow approved investigations procedures
- Assume responsibility for preparing properly documented Critical Services investigations documents
- Responsible for formulating investigations SOPs
- Responsible for responding to all risk events in a timely and professional manner and measuring and monitoring these according to quality and performance standards.
- Establish quality and performance standards for the Critical Services division and measure adherence to them continuously.
- Ensure the optimal allocation of resources to meet performance, quality, and customer requirements.
- Ensure the implementation of formal processes to support the recovery service and all other relevant services.
- Anticipate and respond to any major product changes or issues that may arise.
- Responsible for the development, measurement and monitoring of installation performance and quality.
- Assume responsibility for the setting of service standards applicable to the Critical Services division that foster a customer centric environment.
- Cultivate an operational service that embraces and relies on the proper use of data insights and relevant statistics to drive continuous improvement across the division.
- Facilitate relevant and regular management report meetings with relevant stakeholder divisions to provide detailed feedback to the EXCO
- Responsible for the negotiation or approval of relevant contracts or agreements with operational suppliers, distributors, state agencies, or any other relevant stakeholders on behalf of Tracker and Critical Services

**Stakeholder Engagement**
- Provide for the creation and maintenance of mutually beneficial relationships with all relevant external stakeholders by ensuring that all partner obligations are met, and expectations exceeded
- Responsible for continuously scanning the environment for potential opportunities to grow the Tracker business in line with stakeholder expectations.
- Develop key relationships between Tracker and key partners (SAPS, SANDF, Zonke-Unicode etc.) to ensure that the operational deployment of Tracker technology and Tracker’s supporting actions provide customers with a market leading recovery rate.
- Build and manage professional and effective law enforcement liaison and response teams and oversee all related processes.
- Provide intelligent data on recoveries and responses and communicate this to the engineering and product development teams to improve processes.
- Act as a direct link between Tracker and key partners, ensuring effective communication and management of expectations.
- Ensure effective cross-functional Tracker relationships through sharing of relevant information to assist all divisions in the achievement of their objectives.

**Financial Management**
- Prepare a complete and optimised budget for the Compliance and Investigations division
- Responsible for the successful achievement of all financial targets and goals within budget.
- Responsible for managing the divisional budget so that overall costs remain within the total divisional budget.
- Ensure adherence to the financial authorities contained in the current Delegation of Authority regulations.
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